Survey

Tell us about your experience of co-production in social services to secure a free place at our ‘Co-production Forum: Involving People in Social Services’ taking place in November 2019.

The Co-Production Forum is the 2019 edition of our annual seminar. We will have 100 people taking part to share innovative practice and policy on how social services professionals involve people using services in planning, implementation and evaluation.

Co-production is an approach where all stakeholders participate equally in social services, and focuses specifically on the participation of people who use services. It involves a shift from merely including another perspective to actively engaging all parties and meaningfully sharing experiences.

Co-production may include the recruitment of experts by experience, creating individualised plans where the person has an equal say in setting goals, developing community-based care that is more tailored to people’s wishes, peer mentors, or personal budgets.

The Questionnaire

This questionnaire will gather knowledge from ESN members on co-production, to identify best practice and issues that can be discussed at the seminar.

How you will benefit

  • Fully complete the questionnaire and your organisation will gain one fully funded place at our seminar (delegate fee, travel and accommodation covered)

The questionnaire structure

  • Section 1 Your Practice: Describe a specific practice where you work with people who use services to co-produce social services. 

  • Section 2 Your Experience: Describe how you implement co-production, factors that support implementation, challenges, and ways to move forward.

  • Section 3 Your Expectations: Let us know what you want to see at the Co-production Forum to make it as useful as possible for you.

The deadline for completing the questionnaire is Friday 28 June.

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* 1. Contact Information

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* 2. What type of organisation do you represent?

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* 3. What role does your organisation fulfil in the field of social services?

Section 1 Practice Description
Please describe one practice your organisation is implementing where you involve people who use services for co-production.

If you implement multiple practices on co-production then please select the one you have most information on (especially on the outcomes of the practice) or the one you believe is the most successful.

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* 4. Title of your practice

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* 5. Name the organisations involved in implementing the practice

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* 6. Summary - describe your practice on co-production

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* 7. Provide details on how people who use services and their families are involved in the practice

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* 8. Target group of the practice

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* 9. Objectives - explain why this practice was started and the outcomes that it aims to achieve

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* 10. Evaluation - explain how the outcomes of the practice are measured

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* 11. Outcomes - please describe specific outcomes achieved through the practice, using statistics and referring to evidence if possible

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* 12. EU Funds - Please describe the funding programme used and the funding amount if your practice uses EU funding

Section 2 Experience of co-production
Objectives

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* 13. How important are the following reasons for your organisation to involve people using services?

  Very important More important Less important Not at all important No opinion
To comply with legislation or policy on involving people who use services
To empower people who use services so that they can exercise their right to shape the services affecting them
To improve services by making them more attuned to people’s needs and expectations
To give people who use services more ownership over services

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* 14. Please use this box to explain your answer to question 13 in more detail

Implementation

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* 15. How do you implement co-production in practice?

  Established and widely implemented practice Implemented for a specific area or service Temporary practice that has terminated Practice in testing and pilot phase Practice being planned Not implemented or planned
Consulting with groups / organisations representing people using services, who can provide service and policy advice
Consulting with experts by experience who can contribute insights (in care inspections, training of professionals etc)
Peer mentors guide and inspire other people using services
Individual care plans drafted equally by the professional and the user
Involving people who use services and their families in the planning and implementation of community-based services
Personal budgets for people to purchase their own services and hire carers
Joint leadership of organisations where people who use services are involved in governance structures

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* 16. Please use this box to explain your answer to question 15 in more detail

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* 17. On what scale do you implement co-production for each practice? For example do you hire an expert by experience to inform national, regional, or local policies?

  National level Regional level Local level Individual level with user I do not implement this practice
Consulting with groups/organisations representing people using services
Experts by experience provide their insights
Peer mentors guide and inspire others
Individual care plans drafted equally by the professional and the user
Involving people who use services and their families in community-based services
Personal budgets
Involvement in governance structures
Other

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* 18. Please use this box to explain your answer to question 17 in more detail

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* 19. Which population groups does your organisation implement co-production with for each practice?

  Children Families Young people People with physical disabilities People with learning disabilities People with mental health problems Migrants and refugees People who are homeless Older people Other target group I do not implement this practice for any group
Consulting with groups/organisations representing people using services
Experts by experience provide their insights
Peer mentors guide and inspire others
Individual care plans drafted equally by the professional and the user
Involving people who use services and their families in community-based services
Personal budgets
Involvement in governance structures
Other

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* 20. Please use this box to explain your answer to question 19 in more detail

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* 21. Please specify if there are particular target groups who it is harder to implement a co-production approach with and why.

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* 22. What stage of social services is your co-production practice implemented for?

  Design of social policies Planning of services Recruitment and training of professionals Commissioning and procurement of services Delivery of services (assessment and support for people) Evaluation of services Other element of social services I do not implement this practice
Consulting with groups/organisations representing people using services
Experts by experience provide their insights
Peer mentors guide and inspire others
Individual care plans drafted equally by the professional and the user
Involving people who use services and their families in community-based services
Personal budgets
Involvement in governance structures
Other

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* 23. Please use this box to explain your answer to question 22 in more detail

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* 24. Please describe in more detail how you implement co-production in the assessment of people's needs and strengths

The role of professionals

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* 25. Overall what are the views of social services professionals in your organisation (or in your experience if you do not work in social services) on co-production?

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* 26. If there is resistance from professionals to co-production, how do you address their concerns and overcome their resistance?

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* 27. Please describe the different views on co-production between front-line professionals and managers in your organisation (or from your own experience)

Factors affecting co-production

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* 28. How important are the following factors in ensuring that co-production is successful?

  Very important More important Less important Not at all important No opinion
The support of senior management
Providing professionals with the right skills to implement it
Providing organisational guidelines on co-production
Allocating a specific budget to implement co-production
Making co-production with users a requirement for practice throughout the organisation
Making information accessible for users so they can participate in services
Making co-production a requirement when procuring services with providers
Making users aware of their own rights, needs and skills
Providing users with knowledge on how they can contribute to the co-production of social services
Providing compensation for experts by experience or user-led groups to take part in co-production

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* 29. Please use this box to explain your answer to question 29 in more detail

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* 30. How difficult do you find the following challenges when implementing co-production in practice?

  Very difficult More difficult Less difficult Not at all difficult No opinion
Overcoming the fear of professionals of losing control
Difficulty in finding satisfactory solutions for everyone involved
Providing funds for the compensation of experts by experience or organisations representing people who use services
Making co-production lead to meaningful change to policy and practice
Challenge of communication between professionals and people who use services
Finding people who are representative of the target group (risk of using the same person too often)
People who use services are not comfortable or suited to format of service planning, delivery and evaluation (such as formal meetings)
Lack of time and resources to implement co-production
More urgent issues take priority over co-production

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* 31. Please use this box to explain your answer to question 31 in more detail

Outcomes

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* 32. What form of evaluation do you use to measure the impact of co-production approaches?

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* 33. Please use this box to explain your answer to question 33 in more detail

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* 34. What outcomes have you seen from implementing a co-production approach?

  Very clear outcome Quite clear outcome Less clear outcome Not at all clear outcome No opinion
People who use services are more motivated to reach their goals
Improved quality of life for service users
Insights into barriers and opportunities for people lead to policy and practice changes that improve service quality
Better relationships between people who use services and social services professionals
Improved efficiency of services leading to cost-savings
An increase in people using social services

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* 35. Please use this box to explain your answer to question 35 in more detail

Section 3 Expectations for the Forum

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* 36. Score by importance the aspects of co-production you would like to focus on at the Forum

  Very important More important Less important Not at all important No opinion
Different implementation methods and practices of co-production
The implementation of co-production with specific target groups
The implementation of co-production at different stages of social services (eg planning or evaluation)
The success factors that support implementation
Challenges to implementation and how they can be overcome
The outcomes that can be measured and achieved through co-production

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* 37. What aspect of co-production would you most like to learn about at the seminar?

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* 38. What format for sharing knowledge would be most useful at the Forum?

  Very useful More useful Less useful Not at all useful
Presentations of best practice on co-production from social services
Input from people who use services on the potential of co-production
Structured discussions with professional colleagues across Europe on specific issues related to co-production
Training on the implementation of co-production methods
Networking with colleagues from across Europe
Thank you for completing our survey. We will contact you about your involvement in our seminar very soon.

Kind regards,

The ESN Team

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