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* 1. How did you hear about OC Animal Care?

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* 2. What type of animal did you adopt from OC Animal Care?

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* 3. Did you receive knowledgeable, thorough service?

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* 4. Did the animals appear well cared for and comfortable?

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* 5. Were staff members and volunteers friendly and helpful?

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* 6. Did we meet your needs or offer alternatives?

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* 7. Would you adopt from us again or refer someone else to OC Animal Care?

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* 8. Do you feel you received a good value(price) for all of the services that are included with adoption (i.e. vaccinations, alteration fee, etc.)?

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* 9. What was your overall impression of the facility?

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* 10. What was the overall quality of the service you received?

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* 11. Please describe your pet's health today:

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* 12. Please describe your pet's adjustment to your home:

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* 13. Please describe your pet's behavior:

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* 14. Please offer any further thoughts or suggestions you may have about our adoption process:

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* 15. Have you visited our website (www.ocpetinfo.com) in the past month?

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* 16. Were you able to locate the information you needed on our website quickly?

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* 17. Did you find the website easy to navigate?

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* 18. Is there any additional information or programs you would like to see on our website?

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* 19. Do you have any additional suggestions or comments about the website?

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