Resource Expectancies

Question Title

Hold please!!"

Hold please!!"
These days seem a difficult task just to get a simple answer. "Omni" is surveying customer potential to better convene technology and customer service. Take this quick survey on your experience with automated voice services and/or human resources to help us better improve your next customer satisfaction. Below is a quick survey to help "Omni" understand any and every concern customers may have with different types of customer services.

Question Title

* 1. When I call to speak with any kind of customer services I expect to

  Y N
Speak with a human
Listen to an automated service for directions
Wait for a period of time
Get a website address

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* 2. When I call to speak to someone that works for any "one" particular company or government about a problem or advice it's

  Y N
Normally because I'm having trouble navigating their website
Normally because it's a non-traditional question that can't be found in their FAQs
Normally because I'm bored and need to just conversate with someone
Normally because I was referred to the number instead of the website

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* 3. I'd prefer a system with better structure on navigating their links over a human worker if it means saving that company money

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* 4. If I could, I would reccomend

  Y N
That companies hire more people to submit to their work overloads to quickly handle customer care
Treat all customers as if we're calling to give them money for products
Have easier websites to navigate

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* 5. I appreciate this question because I

  Y N
Deem surveys as votes
Care about interacting with my world
Wonder what this is for
Glad that others are trying to make the world a difference for the better tomorrow

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* 6. In the future I hope that Artificial Intelligence will be able to

  Y Y
Do what I ask of it
Continue to make life convenient
Nothing, "I dont trust technology"
Be able to teleport me to the moon

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