Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. EXIT ABSA Stockbrokers Online 2.0 Survey (Not conducted by ABSA) Question Title * 1. I have used the following ABSA Stockbrokers online trading platforms "Old" version only "New" version only Both "Old" and "New" versions I have not used either version OK Question Title * 2. I expect the following in an online trading platform Strongly Agree Agree Neither agree nor disagree Disagree Strongly Disagree Easy to use Easy to use Strongly Agree Easy to use Agree Easy to use Neither agree nor disagree Easy to use Disagree Easy to use Strongly Disagree Low fees Low fees Strongly Agree Low fees Agree Low fees Neither agree nor disagree Low fees Disagree Low fees Strongly Disagree Live market data Live market data Strongly Agree Live market data Agree Live market data Neither agree nor disagree Live market data Disagree Live market data Strongly Disagree Watchlists Watchlists Strongly Agree Watchlists Agree Watchlists Neither agree nor disagree Watchlists Disagree Watchlists Strongly Disagree Immediate notifications Immediate notifications Strongly Agree Immediate notifications Agree Immediate notifications Neither agree nor disagree Immediate notifications Disagree Immediate notifications Strongly Disagree Quick transfer of funds Quick transfer of funds Strongly Agree Quick transfer of funds Agree Quick transfer of funds Neither agree nor disagree Quick transfer of funds Disagree Quick transfer of funds Strongly Disagree Security Security Strongly Agree Security Agree Security Neither agree nor disagree Security Disagree Security Strongly Disagree Helpful analysis / information Helpful analysis / information Strongly Agree Helpful analysis / information Agree Helpful analysis / information Neither agree nor disagree Helpful analysis / information Disagree Helpful analysis / information Strongly Disagree Accessible helpdesk Accessible helpdesk Strongly Agree Accessible helpdesk Agree Accessible helpdesk Neither agree nor disagree Accessible helpdesk Disagree Accessible helpdesk Strongly Disagree OK Question Title * 3. ABSA Stockbrokers "New" online trading platform is Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Is easier to use Is easier to use Strongly agree Is easier to use Agree Is easier to use Neither agree nor disagree Is easier to use Disagree Is easier to use Strongly disagree A more pleasurable trading experience A more pleasurable trading experience Strongly agree A more pleasurable trading experience Agree A more pleasurable trading experience Neither agree nor disagree A more pleasurable trading experience Disagree A more pleasurable trading experience Strongly disagree Making trading more difficult Making trading more difficult Strongly agree Making trading more difficult Agree Making trading more difficult Neither agree nor disagree Making trading more difficult Disagree Making trading more difficult Strongly disagree Providing me with the information I expect Providing me with the information I expect Strongly agree Providing me with the information I expect Agree Providing me with the information I expect Neither agree nor disagree Providing me with the information I expect Disagree Providing me with the information I expect Strongly disagree Reliable Reliable Strongly agree Reliable Agree Reliable Neither agree nor disagree Reliable Disagree Reliable Strongly disagree Giving me immediate alerts and notifications Giving me immediate alerts and notifications Strongly agree Giving me immediate alerts and notifications Agree Giving me immediate alerts and notifications Neither agree nor disagree Giving me immediate alerts and notifications Disagree Giving me immediate alerts and notifications Strongly disagree Suitable for my needs Suitable for my needs Strongly agree Suitable for my needs Agree Suitable for my needs Neither agree nor disagree Suitable for my needs Disagree Suitable for my needs Strongly disagree A significant improvement A significant improvement Strongly agree A significant improvement Agree A significant improvement Neither agree nor disagree A significant improvement Disagree A significant improvement Strongly disagree OK Question Title * 4. The "New" platform lives up to my expectations Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 5. Since the launch of the "New" platform I have Strongly Agree Agree Neither agree nor disagree Disagree Strongly disagree Traded more often Traded more often Strongly Agree Traded more often Agree Traded more often Neither agree nor disagree Traded more often Disagree Traded more often Strongly disagree Traded less often Traded less often Strongly Agree Traded less often Agree Traded less often Neither agree nor disagree Traded less often Disagree Traded less often Strongly disagree Not traded at all Not traded at all Strongly Agree Not traded at all Agree Not traded at all Neither agree nor disagree Not traded at all Disagree Not traded at all Strongly disagree Found it easier to trade Found it easier to trade Strongly Agree Found it easier to trade Agree Found it easier to trade Neither agree nor disagree Found it easier to trade Disagree Found it easier to trade Strongly disagree Found it more difficult to trade Found it more difficult to trade Strongly Agree Found it more difficult to trade Agree Found it more difficult to trade Neither agree nor disagree Found it more difficult to trade Disagree Found it more difficult to trade Strongly disagree Have given up trying Have given up trying Strongly Agree Have given up trying Agree Have given up trying Neither agree nor disagree Have given up trying Disagree Have given up trying Strongly disagree Actively pursued alternatives Actively pursued alternatives Strongly Agree Actively pursued alternatives Agree Actively pursued alternatives Neither agree nor disagree Actively pursued alternatives Disagree Actively pursued alternatives Strongly disagree OK Question Title * 6. When dealing with my concerns the Helpdesk have been Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Accessible Accessible Strongly agree Accessible Agree Accessible Neither agree nor disagree Accessible Disagree Accessible Strongly disagree Helpful Helpful Strongly agree Helpful Agree Helpful Neither agree nor disagree Helpful Disagree Helpful Strongly disagree Informative Informative Strongly agree Informative Agree Informative Neither agree nor disagree Informative Disagree Informative Strongly disagree Able to resolve the issues raised Able to resolve the issues raised Strongly agree Able to resolve the issues raised Agree Able to resolve the issues raised Neither agree nor disagree Able to resolve the issues raised Disagree Able to resolve the issues raised Strongly disagree OK Question Title * 7. Given the "New" platform I am Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree More likely to trade More likely to trade Strongly agree More likely to trade Agree More likely to trade Neither agree nor disagree More likely to trade Disagree More likely to trade Strongly disagree Unaffected Unaffected Strongly agree Unaffected Agree Unaffected Neither agree nor disagree Unaffected Disagree Unaffected Strongly disagree Less likely to trade Less likely to trade Strongly agree Less likely to trade Agree Less likely to trade Neither agree nor disagree Less likely to trade Disagree Less likely to trade Strongly disagree Not going to use the platform at all Not going to use the platform at all Strongly agree Not going to use the platform at all Agree Not going to use the platform at all Neither agree nor disagree Not going to use the platform at all Disagree Not going to use the platform at all Strongly disagree OK Question Title * 8. I prefer the "New" platform Strongly agree Agree Undecided Disagree Strongly disagree OK Question Title * 9. Please select the most appropriate option below I would recommend the "Old" platform I would recommend the "New" platform I would not recommend either version OK DONE