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* 1. I have used the following ABSA Stockbrokers online trading platforms

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* 2. I expect the following in an online trading platform

  Strongly Agree Agree Neither agree nor disagree Disagree Strongly Disagree
Easy to use
Low fees
Live market data
Watchlists
Immediate notifications
Quick transfer of funds
Security
Helpful analysis / information
Accessible helpdesk

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* 3. ABSA Stockbrokers "New" online trading platform is

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
Is easier to use
A more pleasurable trading experience
Making trading more difficult
Providing me with the information I expect
Reliable
Giving me immediate alerts and notifications
Suitable for my needs
A significant improvement

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* 4. The "New" platform lives up to my expectations

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* 5. Since the launch of the "New" platform I have

  Strongly Agree Agree Neither agree nor disagree Disagree Strongly disagree
Traded more often
Traded less often
Not traded at all
Found it easier to trade
Found it more difficult to trade
Have given up trying
Actively pursued alternatives

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* 6. When dealing with my concerns the Helpdesk have been

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
Accessible
Helpful
Informative
Able to resolve the issues raised

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* 7. Given the "New" platform I am

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
More likely to trade
Unaffected
Less likely to trade
Not going to use the platform at all

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* 8. I prefer the "New" platform

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* 9. Please select the most appropriate option below

0 of 9 answered
 

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