One-Stop Customer Satisfaction Survey

One-Stop Partnership Survey

YCAN has formed a collaborative partnership with One-Stops to guarantee that each applicant to our federal CSBG grant programs is provided with a personal case manager. This case manager is tasked with navigating you through the intricacies of the CSBG application process. We would appreciate your sharing your experiences with our community partners at the One-Stop and your thoughts on our services. Your feedback is invaluable to us.

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* 1. Which One-Stop location have you visited recently?

First Stop Help Center of Park County

Help Center Thermpoplis

One Health

Other (please specify)

None of the above

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* 2. How did you hear about the one-stop center for community resources and CSBG funds from YCAN?

Internet search

Social Media

Referral from friend or family

Referral from another agency

My landlord

My utility company

Other (please specify)

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* 3. How did you travel to our one-stop center for community resources and CSBG funds? Please select the mode of transportation you used:

Senior Van

Ride Share

Walked/Bike

Personal vehicle

Other (please specify)

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* 4. Were the One-Stop office hours convenient for you?

Yes

If you answered no, what hours would work better for you?

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* 5. Did you feel welcomed when you entered the building?

Yes

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* 6. Have you received clear instructions on what is needed for the CSBG application process?

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Not Applicable

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* 7. I highly recommend one-stop center for community resources and CSBG funds from YCAN?

Definitely would

Probably would

Probably would not

Definitely would not

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* 8. Could you please rate the responsiveness of the One-Stop staff in addressing your questions or concerns?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

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* 9. What was your primary reason for visiting our one-stop center? (check all that apply).

To learn about community resources

Application Assistance for Financial Assistance

Housing Assistance

Employment Assistance

Health and Behavioral Health Services

Education Assistance

Income and Asset Building

Budgeting

Food Box

Diapers

To apply for CSBG funds through YCAN

Other (please specify)

None of the above

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* 10. Were you satisfied with the convenience of accessing multiple community, state, and federal aid programs in one place?

Extremely useful

Very useful

Somewhat useful

Not so useful

Not at all useful

I would prefer to apply myself online an upload my own documents

I would prefer to apply myself with a print application an copy my documents and mail them in

Other (please specify)

None of the above

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* 11. Were you unable to receive any services today? If so, please let us know which services you needed and why you couldn’t get them.

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* 12. Kindly share your feedback on the CSBG financial assistance services provided by YCAN.

	Very Satisfied	Satisfied	Somewhat Satisfied	Not Satisfied	Very Unsatisfied
YCAN's Online Application Process with Case Manger	YCAN's Online Application Process with Case Manger Very Satisfied	YCAN's Online Application Process with Case Manger Satisfied	YCAN's Online Application Process with Case Manger Somewhat Satisfied	YCAN's Online Application Process with Case Manger Not Satisfied	YCAN's Online Application Process with Case Manger Very Unsatisfied
Services offered with CSBG Funding	Services offered with CSBG Funding Very Satisfied	Services offered with CSBG Funding Satisfied	Services offered with CSBG Funding Somewhat Satisfied	Services offered with CSBG Funding Not Satisfied	Services offered with CSBG Funding Very Unsatisfied
Timeliness of receiving Approval or Denial Letter	Timeliness of receiving Approval or Denial Letter Very Satisfied	Timeliness of receiving Approval or Denial Letter Satisfied	Timeliness of receiving Approval or Denial Letter Somewhat Satisfied	Timeliness of receiving Approval or Denial Letter Not Satisfied	Timeliness of receiving Approval or Denial Letter Very Unsatisfied
Timeliness of receiving CSBG financial assistance	Timeliness of receiving CSBG financial assistance Very Satisfied	Timeliness of receiving CSBG financial assistance Satisfied	Timeliness of receiving CSBG financial assistance Somewhat Satisfied	Timeliness of receiving CSBG financial assistance Not Satisfied	Timeliness of receiving CSBG financial assistance Very Unsatisfied
Amount of CSBG financial assistance provided	Amount of CSBG financial assistance provided Very Satisfied	Amount of CSBG financial assistance provided Satisfied	Amount of CSBG financial assistance provided Somewhat Satisfied	Amount of CSBG financial assistance provided Not Satisfied	Amount of CSBG financial assistance provided Very Unsatisfied
Federal Income Guidelines	Federal Income Guidelines Very Satisfied	Federal Income Guidelines Satisfied	Federal Income Guidelines Somewhat Satisfied	Federal Income Guidelines Not Satisfied	Federal Income Guidelines Very Unsatisfied

Other (please specify)

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* 13. What improvements, if any, would you suggest to make our services more effective or accessible?

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* 14. If you want a chance to win a $10 McDonanlds gift card, please fill out the information below.

Name

Mailing Address

Address 2

City/Town

State/Province

ZIP/Postal Code