One-Stop Partnership Survey

YCAN has formed a collaborative partnership with One-Stops to guarantee that each applicant to our federal CSBG grant programs is provided with a personal case manager. This case manager is tasked with navigating you through the intricacies of the CSBG application process. We would appreciate your sharing your experiences with our community partners at the One-Stop and your thoughts on our services. Your feedback is invaluable to us.

Question Title

* 1. Which One-Stop location have you visited recently?

Question Title

* 2. How did you hear about the one-stop center for community resources and CSBG funds from YCAN?

Question Title

* 3. How did you travel to our one-stop center for community resources and CSBG funds? Please select the mode of transportation you used:

Question Title

* 4. Were the One-Stop office hours convenient for you?

Question Title

* 5. Did you feel welcomed when you entered the building?

Question Title

* 6. Have you received clear instructions on what is needed for the CSBG application process?

Question Title

* 7. I highly recommend one-stop center for community resources and CSBG funds from YCAN?

Question Title

* 8. Could you please rate the responsiveness of the One-Stop staff in addressing your questions or concerns?

Question Title

* 9. What was your primary reason for visiting our one-stop center? (check all that apply).

Question Title

* 10. Were you satisfied with the convenience of accessing multiple community, state, and federal aid programs in one place?

Question Title

* 11. Were you unable to receive any services today? If so, please let us know which services you needed and why you couldn’t get them.

Question Title

* 12. What improvements, if any, would you suggest to make our services more effective or accessible?

Question Title

* 13. How satisfied were you with YCAN's online application process with a case manger?

Question Title

* 14. How satisfied are you with services offered with CSBG funding?

Question Title

* 15. How satisfied are you with timeliness of receiving an approval or denial letter?

Question Title

* 16. How satisfied are you with the Federal Income Guidelines for CSBG?

Question Title

* 17. How satisfied are you with the amount of CSBG financial assistance?

Question Title

* 18. How satisfied are you with the timeliness of receiving CSBG financial assistance?

Question Title

* 19. If you want a chance to win a $10 McDonanlds gift card, please fill out the information below.

T