Exit this survey A-Plus Taxi Ltd: Customer Service Survey Thank you in advance for your time and feedback How courteous and pleasant do our DISPATCH answer the phone? Question Title * 1. How courteous and pleasant do our DISPATCH answer the phone? Extremely courteous and pleasant Very courteous and pleasant Moderately courteous and pleasant Slightly courteous and pleasant Not at all courteous and pleasant How often do you have to wait on hold when calling our DISPATCH? Question Title * 2. How often do you have to wait on hold when calling our DISPATCH? Always Very often Sometimes Rarely Never How accurate did the DISPATCH estimate the wait time for your taxi to arrive? Question Title * 3. How accurate did the DISPATCH estimate the wait time for your taxi to arrive? Very accurate Moderately accurate Slightly accurate Not at all accurate Not applicable What level of DRIVER professionalism (attire, courtesy, politeness, attitude,assistance with luggage, etc) did you experience? Question Title * 4. What level of DRIVER professionalism (attire, courtesy, politeness, attitude,assistance with luggage, etc) did you experience? Exremely professional Very professional Moderately professional Slightly professional Not at all professional How knowledgeable of the city were our DRIVERS? Question Title * 5. How knowledgeable of the city were our DRIVERS? Exremely knowledgeable Very knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable At any time during your taxi ride experience, did the DRIVER or his/her behaviour make you feel uncomfortable or unsafe? Question Title * 6. At any time during your taxi ride experience, did the DRIVER or his/her behaviour make you feel uncomfortable or unsafe? Extremely Very Somewhat Not at all Driver: Uncomfortable Driver: Uncomfortable Extremely Driver: Uncomfortable Very Driver: Uncomfortable Somewhat Driver: Uncomfortable Not at all Driver: Unsafe Driver: Unsafe Extremely Driver: Unsafe Very Driver: Unsafe Somewhat Driver: Unsafe Not at all Driving Behaviour: Uncomfortable Driving Behaviour: Uncomfortable Extremely Driving Behaviour: Uncomfortable Very Driving Behaviour: Uncomfortable Somewhat Driving Behaviour: Uncomfortable Not at all Driving Behaviour: Unsafe Driving Behaviour: Unsafe Extremely Driving Behaviour: Unsafe Very Driving Behaviour: Unsafe Somewhat Driving Behaviour: Unsafe Not at all If you have used our electronic taxi request service(s), how effective was your experience? Question Title * 7. If you have used our electronic taxi request service(s), how effective was your experience? Very Moderately Slightly Not at all Unaware of service Text Text Very Text Moderately Text Slightly Text Not at all Text Unaware of service Email Email Very Email Moderately Email Slightly Email Not at all Email Unaware of service Compared to our competitors, is our DISPATCH/DRIVER quality better, worse, or about the same? Question Title * 8. Compared to our competitors, is our DISPATCH/DRIVER quality better, worse, or about the same? Better Worse About the same Don't know, only use A-Plus DISPATCH quality DISPATCH quality Better DISPATCH quality Worse DISPATCH quality About the same DISPATCH quality Don't know, only use A-Plus DRIVER quality DRIVER quality Better DRIVER quality Worse DRIVER quality About the same DRIVER quality Don't know, only use A-Plus What time(s) and day(s) of the week do you normally use our services? Multiple answers accepted Question Title * 9. What time(s) and day(s) of the week do you normally use our services? Multiple answers accepted Early Morning Morning Afternoon Evening Sunday Monday Tuesday Wednesday Thursday Friday Saturday What changes would most improve our taxi services and why? Question Title * 10. What changes would most improve our taxi services and why? Done