In order to provide the best services, Unison wants to know what you think about the services you received during the last 6 months, the people who provided it, and the results. Please mark the bubble that best describes your answer.

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* 1. I am happy and satisfied with the services I am receiving at Unison.

  Strongly Agree Agree Neutral/No Opinion Disagree Strongly Disagree Does not Apply
Medical
Nursing
Case Management
Therapy
SPERA
Adult Alcohol & Drug Treatment
Youth Alcohol & Drug Treatment
Child & Family Services
ACT
Residential Subacute Detox
Recovery Housing

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* 2. The Unison staff members listen carefully and understand my concerns and needs.

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* 3. The Unison staff members treat me with respect and dignity.

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* 4. The services I am receiving at Unison so far have helped my problem or situations.

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* 5. I am involved in planning my treatment and determining my goals.

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* 6. I am making progress towards my goals in treatment.

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* 7. I would recommend Unison to a friend or family member.

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* 8. It is easy to schedule an appointment at Unison.

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* 9. When I call Unison, the people I speak to deliver good customer service. 

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* 10. When I call Unison, it's easy to get in touch with who I need to talk to (my therapist, my nurse, my case manager, etc.). 

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* 11. The staff at Unison make me feel welcomed and comfortable.

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* 12. What is the best part of your experience here at Unison?

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* 13. What would improve Unison's services?

Please continue if you are receiving telehealth services.

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* 14. My provider/clinician has explained the telehealth process to me.

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* 15. I feel comfortable using telehealth services.

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* 16. Telehealth services are effectively helping me reach my treatment goals.

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* 17. I prefer (choose one)

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* 18. How could Unison improve their telehealth services?

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