IAN's 2022 Digital Transformation Talent Survey

How is your organization transforming its RPA and intelligent automation talent strategy?

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Question Title

* 1. Does your organization currently have an innovation or digital transformation center of excellence (CoE)?

Yes

No, but plan to within the next year

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* 2. How many IA, RPA and digital transformation workers does your organization currently employ?

Under 10 employees

10 to 50 employees

50 to 150 employees

150 to 500 employees

500 to 999 employees

1,000+

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* 3. Do you expect this number to increase or decrease over the next year?

Increase

Decrease

No change

I don’t know

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* 4. Do you expect your budget for hiring, training and engaging IA, RPA and digital transformation talent will increase over the next year?

Increase

Decrease

No change

I don’t know

No budget

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* 5. What is your annual budget for hiring, training and engaging talent?

No Budget

Under $500K

$501-$1M

$1M-$4.99M

$5M-$10M

Over $10M

I don’t know or prefer not to say

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* 6. What is your annual turnover rate for RPA and intelligent automation employees?

Under 10%

11-25%

25-50%

Over 50%

I don’t know

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* 7. Is your organization currently experiencing a talent shortage? If so, in what areas? Select all that apply

RPA development

RPA solution architect

RPA administration

RPA engineer

RPA business analyst

Intelligent automation developer

Intelligent automation solution architecture

Intelligent automation engineer

Intelligent automation business analyst

IA/RPA systems engineering

IA/RPA project management or team lead

IA/RPA executives

IA/RPA middle-managers

AI/ML engineers

AI/ML developers

Process mining

All of the above

NO talent shortage

Other (please specify)

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* 8. Looking forward 5 years, where do you expect the “skills gap” (supply of skilled talent vs. demand) to increase the most? Select up to 3

RPA development

RPA solution architect

RPA administration

RPA engineer

RPA business analyst

Intelligent automation developer

Intelligent automation solution architecture

Intelligent automation engineer

Intelligent automation business analyst

IA/RPA systems engineering

IA/RPA project management or team lead

IA/RPA executives

IA/RPA middle-managers

AI/ML engineers

AI/ML developers

Process mining

All of the above

I do not expect any talent shortages

Other (please specify)

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* 9. Is closing the RPA/IA talent gap a priority for your organization?

Not a priority

Somewhat of a priority

A major priority

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* 10. Is employee burnout a major problem for IA/RPA employees?

Somewhat of a problem

Yes, burnout is a major issue

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* 11. How is your organization addressing employee burnout? Select all that apply

Offering mental health services

Actively work to mitigate overwhelming workloads

Revisit workplace policies to create more flexibility for employees

Seek out Employee Assistance Program (EAP) details and share with employees

Train managers to more effectively identify and address burnout

We are not actively addressing employee burnout

Other (please specify)

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* 12. What are the top 3 challenges you face when it comes to successfully recruiting, training, and retaining appropriately educated and skilled employees?

Finding people with the right technical skills

Finding people with adequate domain or industry knowledge

Identifying high potential internal candidates

Keeping existing employees inspired and engaged

Building diverse and inclusive teams

Limited budget for engaging employees

Soaring salary and benefits demands

Building effective and engaging L&D programs

External competition for talent

Onboarding new talent

Lack of remote or flexible work options

Developing effective managers and team leaders

Corporate culture is lacking and/or misaligned

Lack of opportunities for growth

Other (please specify)

Question Title

* 13. How is your organization working to close the RPA/IA talent gap? Select all that apply

Upskilling non-technical employees

Reskilling existing tech workers

Expanding remote work options

Increasing external hires

Building strategic partnerships with universities and associations

Hiring non-traditional candidates

Expanding visa programs to source international talent

Expanding and enhancing entry level programs

Leverage new educational programs/platforms to enhance employee skills

Outsource more roles

Automating mundane processes

Increasing salaries

Reimagining performance management

Offer personalized career planning

Embraced value-based hiring

“Next generation” benefits and perks (i.e. extended leave, child-care, student debt reimbursement, etc.)

Other (please specify)

Question Title

* 14. Do you currently use or plan to use any of the following workplace collaboration tools?

	Currently Using	Considering for future use
Blink	Blink Currently Using	Blink Considering for future use
Chanty	Chanty Currently Using	Chanty Considering for future use
Facebook Workplace	Facebook Workplace Currently Using	Facebook Workplace Considering for future use
Filestage	Filestage Currently Using	Filestage Considering for future use
GitLab	GitLab Currently Using	GitLab Considering for future use
HelpCrunch	HelpCrunch Currently Using	HelpCrunch Considering for future use
Instagantt	Instagantt Currently Using	Instagantt Considering for future use
Meetgeek	Meetgeek Currently Using	Meetgeek Considering for future use
Monday.com	Monday.com Currently Using	Monday.com Considering for future use
nTask	nTask Currently Using	nTask Considering for future use
ProofHub	ProofHub Currently Using	ProofHub Considering for future use
Slack	Slack Currently Using	Slack Considering for future use
Trello	Trello Currently Using	Trello Considering for future use
Troop Messenger	Troop Messenger Currently Using	Troop Messenger Considering for future use

Other (please specify)

Question Title

* 15. Do you currently use or plan to use any of the following VIDEO collaboration tools?

	Currently using	Considering for future use
Google Meet	Google Meet Currently using	Google Meet Considering for future use
Skype	Skype Currently using	Skype Considering for future use
Teams	Teams Currently using	Teams Considering for future use
Webex	Webex Currently using	Webex Considering for future use
Zoom	Zoom Currently using	Zoom Considering for future use

Other (please specify)

Question Title

* 16. Do you currently use or plan to use any of the following IMMERSIVE collaboration tools?

	Currently using	Considering for future use
Arthur VR	Arthur VR Currently using	Arthur VR Considering for future use
Cavrnus	Cavrnus Currently using	Cavrnus Considering for future use
Dimension10	Dimension10 Currently using	Dimension10 Considering for future use
Glue	Glue Currently using	Glue Considering for future use
ImmersedVR	ImmersedVR Currently using	ImmersedVR Considering for future use
InVision	InVision Currently using	InVision Considering for future use
IrisVR	IrisVR Currently using	IrisVR Considering for future use
MeetinVR	MeetinVR Currently using	MeetinVR Considering for future use
Sinespace	Sinespace Currently using	Sinespace Considering for future use
Somnium Space	Somnium Space Currently using	Somnium Space Considering for future use
Spatial	Spatial Currently using	Spatial Considering for future use

Other (please specify)

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* 17. How would you rate your current collaboration tools?

Unsatisfactory

Satisfactory

Exceeding expectations

N/A

Other (please specify)

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* 18. Are collaboration tools included in your budget?

Yes

Partially

No, another team is responsible for this expense

We have an ancillary/auxiliary budget for collaboration tools

I don’t know

We don’t use collaboration tools

Question Title

* 19. Please tell us about yourself

Name *

Company *

Job Title

Country *

Email Address *

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