Baltimore County Builds: Systems Feedback Survey

This survey is designed to capture a clear baseline of user experiences with Baltimore County’s current systems, including those who are not frequent or advanced users. The goal is to ensure that the feedback reflects the every day realities of our community. The insights gathered will help validate existing challenges, highlight opportunities for improvement and guide future comparisons for the Baltimore County Builds program.

Thank you for taking five minutes to complete the following survey. We understand your time is valuable and appreciate your input to help us improve and better serve you. We’d love your feedback and your experience matters to us!
1.Which of the following best describes how you use our permit services?
2.Which role or area of expertise best describes your work with permits? (Select the option that fits best.)
3.How often do you find yourself using these services?
4.How do you usually access our permit system?
5.What do you like most about our permit system?
6.What would you change if you could?
7.Is there a feature, function or service you wish we offered as part of this permit system?
8.On a scale of 1 (very dissatisfied) to 10 (completely satisfied), how well is our permit system meeting your needs?
1 Star—Very Dissatisfied
10 Stars—Completely Satisfied
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