Customer Satisfaction Survey June Qtr. June 2016- 2017 Question Title * 1. Which Public Record Office Victoria Reading Room did you last visit? Victorian Archive Centre - North Melbourne Ballarat Archive Centre Question Title * 2. Is this your first visit to PROV? Yes No If yes how would you describe your experience? Question Title * 3. If yes did you do any research on our website that helped you as a first time researcher? Yes No Question Title * 4. If you answered yes to Q3 was this information helpful in preparing you for your visit? Yes No Please provide comments Question Title * 5. How long did you spend in the Reading Room during your last visit? Less than 30 minutes 30 minutes to 1 hour 1-2 hours 2-3 hours 3-4 hours Over 4 hours - All day I can't remember Question Title * 6. How satisfied are you that the Reading Room you visited provided you with an effective and comfortable area fro conducting research? Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very Dissatisfied Question Title * 7. How satisfied were you with the advice and direction provided in the Reading Room assisted you in undertaking your research Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Question Title * 8. When you last visited a PROV Reading Room how satisfied were you with your interaction with staff? Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Please provide comments regarding your interaction with staff. Question Title * 9. How satisfied are you with the digital camera and scanning equipment provided for your use in the Reading Room? Very satisfied Somewhat satisfied Neutral N/A Somewhat dissatisfied Very dissatisfied Question Title * 10. If you have recently used PROV's digitisation and photocopying service how satisfied are you with this service? Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Question Title * 11. If you have recently used PROV's online enquiry service how satisfied were you with service? Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Question Title * 12. When you last visited PROV's Reading Room did use any of the following resources. PROV guides How to Guides Paper Record Lists PROV's Library Did not use any of these. Question Title * 13. How satisfied are you with PROV's new website? Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied N/A - didn't use it Question Title * 14. PROV's new website has included Topic pages which deal with particular subjects e.g. educations records, wills and probates etc. Are these pages effective in assisting your research and locating records you require. Yes No N/A How could we improve these pages? Question Title * 15. When you last visited PROV's Reading Rooms what form of transport did you use? Combination of transport services Car Train Tram Taxi Bus Walked Push Bike Motor Bike other Question Title * 16. How satisfied are you with the service provided at the front reception desk(VAC North Melbourne only)? Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Comments regarding service. Question Title * 17. If you are living with a disability or impairment, how well did our services accommodate you? Question Title * 18. Do you identify as an Aboriginal or Torres Strait islander? Yes No Question Title * 19. Are you researching on behalf of an Aboriginal or Torres Strait Islander? Yes No Question Title * 20. Is English your first language? Yes No Question Title * 21. If no, what is your first lanauage and are there any other services which PROV could provide to assist you in your research? If so please provide details Done