Shelter Guest Survey

Conducted by the Sonoma County Lived Experience Advisory and Planning Board

The Lived Experience Advisory and Planning Board is a group of leaders with lived homelessness experience focused on advocacy and improving homeless services. Sonoma County LEAP Board is conducting a survey to assess the conditions of our emergency shelters. The survey will focus on understanding and evaluating participants' experiences. Using the information gathered, we will help develop solutions to address the identified needs and concerns.

In this survey, we hope to gather insight into your experiences with the shelter intake process, your overall experience at the facility(s), and the resources you have been provided to improve your situation.

Your responses can be anonymous. If you are comfortable being contacted by the LEAP Board for follow-up questions, please include your name and contact information at the end of the survey. We appreciate your contributions and thank you!

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* 1. General Information

Please indicate your ethnicity (check all that apply):

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* 2. Please indicate your age range:

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* 3. With what gender do you identify (check all that apply):

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* 4. Please name the shelter you would like to report about

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* 5. Are you a current or previous resident?

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* 6. If a previous resident, how long ago was your experience?

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* 7. Roughly, how long did the intake process take, from the time your name was called for intake to when your intake was complete and you were placed in a bed?

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* 8. Did you receive a copy of your intake application, including a grievance form with instructions and a flyer for coordinated Entry check-in locations to stay active?

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* 9. Using the Satisfaction Scale, how would you rate the attitude of staff:

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* 10. For the following, please choose one:

  Strongly disagree Disagree Neutral Agree Strongly agree
During my intake, I felt respected
I understand/understood the expectations and rules of staying at a shelter
I feel/felt informed and understand my rights as a resident at the shelter
I understand/understood the shelter policies and expectations of the shelter
I understand/understood what services and resources are available to me at the shelter
Shelter staff provided me with additional information and resources towards permanent housing pathways

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