* 1. How do you currently train your new or seasonal employees?

* 2. What do you do when you have to replace an "irreplaceable" employee?

* 3. What are your greatest frustrations getting things done through others (and not doing it yourself)?

* 4. How would clear behavioral standards for every skill and task in a self-taught format impact your productivity and profit?

* 5. How would your business benefit if you had a core team of Mentors trained to reinforce the standards every day? (The more Mentors, the better!)