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* 1. The kind of social media management that you will be doing depends heavily on which of the following factors? Select all that apply.

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* 2. Which of the following is considered outbound content? Select all that apply.

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* 3. Over 50% of people want to see posts that ________.

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* 4. Which of the following is considered an inbound service?

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* 5. True or False: Press conferences are more often watched on television than they are on Facebook live streams.

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* 6. What percent of people "comparison shop" for nearly every purchase?

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* 7. What percent of people will shun a business after a bad digital-care experience?

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* 8. What percent of market value is attributable to reputation?

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* 9. What percent of social media managers self-identify as a woman?

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* 10. Fill in the blank. "Social media is often a very high ________ and low ________ job."

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