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* 1. Are our staff friendly and accommodating when you speak to them on the phone?

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* 2. Do our receptionists greet and treat you in friendly manner when you come into our practice?

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* 3. Do you find we stock what you are looking for in our vet shop: food, treats, accessories, flea/tick control?
If not, what would you like us to stock more of?

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* 4. Did you have a long wait before seeing the doctor?

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* 5. Do the vets and nurses treat you with courtesy, respect and listen to your concerns?

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* 6. Do the vets and nurses explain things in a way you can understand?

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* 7. Were you happy with the physical examination of your pet?

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* 8. Please select the four (4) answers that best suit how you choose a veterinary practice for your pets medical care.

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* 9. Would you refer your family and friends to us?

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* 10. Do you have any further recommendations or advice to help us improve our service to you?

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