Customer Service

Thank you for helping us better serve our customers by completing our Customer Satisfaction Survey. Answering the questions below should only take a few minutes of your time and will help to ensure we are focusing our efforts on the issues most important to our customers. Your response is totally anonymous unless you chose to identify yourself at the end of the survey.

* What is your preferred method of conducting business with the Municipal Utilities Department?

* What was the reason for your most recent contact?

* A. Please rate the satisfaction of your contact with our Customer Service Center. (1 being Poor, 6 being Excellent)

  1 2 3 4 5 6 N/A
1. Promptness of your telephone call being answered:
2. If you came into the office, length of wait in line:
3. Courteousness of the Customer Service Representative:
4. Knowledge of the Customer Service Representative:
5. Willingness to help of the Customer Service Representative:
6. Overall satisfaction of your contact with the Customer Service Center:

* B. If your issue or concern was referred to a Field Representative for resolution, please rate the satisfaction of your contact with or the service or action provided: (1 being Poor, 6 being Excellent)

  1 2 3 4 5 6 N/A
8. Response time of the Field Representative:
9. Technical knowledge of the Field Representative:
10. Courteousness of the Field Representative:
11. Willingness to help of the Field Representative:
12. Overall satisfaction of the service provided to resolve your issue or concern by the Field Representative:

* How long have you been a customer of the City?

* D. If you would like to comment on any other matter(s) related to services provided by the City of Redlands, please use this area for your comments.

* E. If you have a question or concern and would like us to contact you, please provide us the following:

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