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Appointment System Questionnaire
Manor and Park Appointment Questionnaire
1.
How satisfied are you with the current appointment system?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
2.
What do you find most challenging about the current appointment system?
3.
Would you prefer the option of a telephone triage, whereby you call the surgery from 8am and then a Clinician calls you back to assess you and book the most appropriate appointment for you?
Yes
No
4.
Would you prefer to use an online system where you go onto our website and type in your symptoms or question and we reply to you with the most appropriate option (i.e. appointment or onward referral to the most appropriate service)
Yes
No
5.
We want to make our appointment system fair for everyone so we are looking the option of stopping Patients from queuing at the door from 7.30am and only accepting appointment requests by phone. Do you think this is a fairer option?
Yes
No
6.
If you had a choice which of the following would you prefer to have in order for you to make an appointment at the surgery
Telephone Triage
Queuing at the Surgery Door
The online option whereby you type in your symptoms/question and we reply back to you
Leave the appointment system as it is now