Keystone Healthcare - Customer Survey

Keystone Health Services Australia Pty Ltd (Keystone) is proud of our focus on providing consistently high levels of customer service - what drives this is our underlying philosophy of supporting positive patient outcomes.

With this in mind, we are keen to understand what we do that works well for you, your patients and organisation as well as the areas we can further improve.

One of our management team would be pleased to make a time to personally discuss any of your feedback. All feedback will be treated with the highest level of confidentiality.

1.Your name (optional)

2.Your role(Required.)

Nurse Unit Manager

Ward Clerk

Nursing staff

Other (please specify)

3.Which hospital/facility are you responding from?(Required.)

4.Which ward/specific location are you responding from?(Required.)

5.How often do you use our products (air mattresses, pressure cushions or falls alarms)?(Required.)

6.How do you rate the service provided by our Customer Care Team (delivery team)?(Required.)

If your response is a 1 (poor) or 2 (average) please identify the area of service that requires improvement

7.How do you rate the service provided by our office/reception?(Required.)

If your response was a 1 (poor) or 2 (average) please identify the area of service that requires improvement

8.How do you rate the ease of use of our Online Ordering system?(Required.)

If your response is a 1 (poor) or 2 (average) please identify the element that requires improvement

9.How do you rate our cleaning, testing and repair processes?(Required.)

If your response is a 1 (poor) or 2 (average) please identify the area of service that requires improvement

10.Have you received training in how to appropriately operate and use these products?(Required.)

Yes

Please indicate if you would like to receive training and/or guidance

11.Do you know how to make contact with your Keystone Account Manager, should you require related products or other support?(Required.)

Yes

12.How would you rate the transparency and efficiency of our monthly invoicing process?(Required.)

If your response is a 1 (poor) or 2 (average) please identify the area of service that requires improvement

13.Please provide any other feedback that would help us improve our customer service