Muscat College (MC) would like your feedback on its offered student support services. Your feedback will help us to improve the quality of our services and facilities in the future. The survey will be kept completely anonymous and would take 15 minutes to complete.

 

Thank you in advance for participating in the survey.

* 1. I am.............

* 2. I am studying (or have studied) in the Department of

* 3. Rate your satisfaction with the student support services provided to you during your student life with Muscat College for:

a) Students Grievances Procedures

  Strongly Agree Agree Disagree Strongly Disagree N/A
I am aware of the student grievance procedure at the college
The student grievance procedure is easily accessible
I was given an induction on how student grievances are reported and handled
I feel that the student grievances procedures are fair
Student confidentiality is maintained by the college

* 4. Rate your satisfaction with the student support services provided to you during your student life with Muscat College for:

b) Health and Safety

  Strongly Agree Agree Disagree Strongly Disagree N/A
I find the college environment safe
Health and safety policies and procedures are regularly communicated
Health and safety policies and procedures are easily accessible
I feel responsible to maintain a safe environment
I have participated in routine safety drills organized by the college
I know the contact point at the college responsible for maintaining the health and safety

* 5. Rate your satisfaction with the student support services provided to you during your student life with Muscat College for:

c) Students and Student Support Services Planning and Management

  Strongly Agree Agree Disagree Strongly Disagree N/A
­The college has enough facilities for the students
I am satisfied with the student hall
I am satisfied with the cleanliness and availability of restrooms (toilets) in the college campus
I am satisfied with the Mosque available on campus
I am satisfied with the college library
I am satisfied with the college playground
I am satisfied with the photocopier and printer facility
I am satisfied with the availability of an advertising screen for information
I am satisfied with the classrooms
I am satisfied with the computer labs
The college takes my feedback on understanding my needs on facilities as a student
The college has made improvement in its facilities after taking my feedback

* 6. Rate your satisfaction with the student support services provided to you during your student life with Muscat College for:

d) Student Satisfaction and Climate & Social and Recreational Services and Facilities

  Strongly Agree Agree Disagree Strongly Disagree N/A
Students are given opportunity to be part of the student consultancy council
There are various forums for giving feedback as a student
The college organizes events that are useful and engaging for us
I am encouraged to participate in various clubs and events organized in the college
I am able to find an activity of my interest in college

* 7. Rate your satisfaction with the student support services provided to you during your student life with Muscat College for:

e) Student Behaviour

  Strongly Agree Agree Disagree Strongly Disagree N/A
I am aware about the expected student behavior in the college
I was informed during induction the policies and regulations related to student behavior
I am aware of my right to appeal as a student against student discipline process

* 8. Rate your satisfaction with the student support services provided to you during your student life with Muscat College for:

f) Career and Employment Services

  Strongly Agree Agree Disagree Strongly Disagree N/A
I am aware of the career and employment support services available at the college
The college guides in students preparation for career planning
The college supports student in securing a job
I find the career and employment services given at the college suitable and satisfactory

* 9. Rate your satisfaction with the student support services provided to you during your student life with Muscat College for:

f) Student Finances

  Strongly Agree Agree Disagree Strongly Disagree N/A
I am aware of the fees and conditions applicable during my study
I am aware of the contact point for any query related to fees or financial counselling
I have received satisfactory information during financial counselling
I am satisfied with the services of the Finance Department staff

* 10. Rate your satisfaction with the student support services provided to you during your student life with Muscat College for:

g) Accommodation, Catering and Transportation

  Strongly Agree Agree Disagree Strongly Disagree N/A
I find the canteen services healthy
I find the canteen food cost friendly
I find the canteen facility culturally appropriate
I find the transport facility provided by the college safe and well managed

* 11. Rate your satisfaction with the student support services provided to you during your student life with Muscat College for:

h) Medical and Counselling Facilities

  Strongly Agree Agree Disagree Strongly Disagree N/A
I am informed about the medical facilities available on college campus during induction
I am informed about the academic counselling facilities available on college campus during induction
I find the availability of a nurse on campus useful for emergency services
I find some college staff well prepared for any medical emergency
I am satisfied with the academic counselling facilities available at college

* 12. Rate your satisfaction with the student support services provided to you during your student life with Muscat College for:

i) Communication

  Strongly Agree Agree Disagree Strongly Disagree N/A
IThe college provides good communication channels
I am informed about the college email ID during registration
I have collected my college email ID from the Information Technology and Services department
I regularly check my college email for important information
I receive information through the college email
I receive course information through Succeed/ Moodle
I am able to communicate with the college staff or students through emails
I am informed about the rules and regulations of the college and programmes through email or college website

* 13. Any further comments:

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