FIFA - Audio Description Commentary - User Survey

In 2026, FIFA expanded their accessibility program by providing Audio Descriptive Commentary in English, Spanish and French for all 104 matches of the 2026 Men's World Cup. The brief survey below (estimated time to complete 5 minutes) is aimed at understanding from the community who used the ADC service during the World Cup, what areas of this service worked and what areas need further refinement and improvement. This will help inform decision making and workflows for future iterations of the service. The survey is open until August 23, 2026.
1.How familiar are you with soccer? Select one:
2.How did you learn about the existence of Audio Descriptive Commentary for the World Cup
3.Was it easy for you to find, download and open up the app?
4.How accessible and easy to navigate did you find the platform?
5.Were you able to find the matches you wanted to listen to?
6.Did you access from home or the stadium or both?
7.Did you find the app to be stable or did you experience dropouts in coverage?
8.Was it a problem that matches were only available live and not after the match?
9.Did you feel that commentators prioritized where on the field the action was taking place?
10.Did you feel the commentators struck a good balance between story and active description?
11.Rate the following: The commentary allowed the me to follow the match independently, without assistance from a sighted person.
12.Rate the following: The commentary gave me the ability to follow the match and know where the action was taking place.
13.Rate the following: The commentators were insightful and engaging.
14.Rate the following: Overall experience of the Audio Descriptive Commentary.
15.What other sport would you like to use this service with?
16.What recommendations would you make to improve the service?