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* 1. Enter the name of your department and/or Electronic Claims program (Optional):

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* 2. The SCO representative communicated clearly and listened to my concerns.

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* 3. The SCO representative was friendly and courteous.

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* 4. The SCO representative resolved my concerns in a timely manner.

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* 5. The SCO representative understood my agency and program.

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* 6. The SCO representative provided sufficient information to efficiently resolve issues regarding my agency’s claim for payment.

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* 7. I was satisfied with the overall service provided by the SCO representative.

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* 8. Is there anything else we can do to improve our service?

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* 9. Would you like to be contacted about this survey for feedback purposes only? If so, please provide your email address or phone number. (Optional) 

Thank you for your valued feedback and for participating in our survey.
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