Please share your level of agreement with the following statements:           

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* 1. The SCO representative communicated clearly and listened to my concerns.

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* 2. The SCO representative was friendly and courteous.

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* 3. The SCO representative resolved my concerns in a timely manner.

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* 4. The SCO representative understood my agency and program.

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* 5. When presenting issues or questions regarding claims for payment, the SCO representative provided my agency sufficient information to research and provide a response.

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* 6. I was satisfied with the overall service provided by the SCO representative.

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* 7. Is there anything else we can do to improve our service?

Thank you for your valued feedback!
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