Chesapeake Waste Household Waste Collection Service Survey

Cambridge Association of Neighborhoods is committed to building a better community, block by block.  Making Cambridge a clean and well-kept community is a cornerstone of that mission.  This survey will provide the City with important feedback as to how well Chesapeake Waste is helping us meet that goal, and how its household waste collection service might be improved.  Please provide honest and thoughtful responses to the following survey.  Thank you for your feedback!

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* 1. In an effort to become more efficient and cost effective, the City contracted with Chesapeake Waste (CW) to collect household waste starting July 1.  The three-year contract included collection on the same schedule as before (twice weekly), with one 96-gallon tote provided to each residence, and collection of only what would fit in that one tote.  One a scale of 1 (not satisfied) to 5 (completely satisfied), how would you rate the new service?

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* 2. Given that you are limited to one tote, is the provided 96-gallon tote too large, too small, or about the right size for your twice-weekly trash collection needs?

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* 3. Is the provided 96-gallon tote a manageable size for you to handle?

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* 4. Should you be required to remove your tote from street view when it's not being collected?

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* 5. Are you aware that you can ask the city to pick-up bulk items that won't fit in the tote?  Bulk Trash Collection is provided by appointment only. To schedule an appointment, contact the Dept. of Public Works at 410-228-1955, Monday - Friday, 8:00 a.m. – 4:30 p.m.  Bulk Trash will be collected on Wednesday’s except for the last Wednesday of the month, for those residents who have scheduled an appointment.

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* 6. The following questions concern possible changes in the collection service. 

Would you consider making one of the twice-weekly collections for household waste and the other for recycling?  There would be no change in cost to you.  The same tote would be used, so you would have to separate the material during the week and then transfer it to the provided tote on the appropriate pick-up day.

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* 7. If one of the weekly pick-ups for recycling wouldn't work for you, should the City provide a recycling collection service, with additional pick-ups twice a month? If yes, at most, how much would you be willing to pay a month for this additional service?

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* 8. Should you be able to exchange your 96-gallon tote for a smaller one, knowing that you are limited to what will fit in that one tote?

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* 9. Please leave any additional comments you might have concerning our current household waste collection service.

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