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Loan Satisfaction Survey
At Pioneer Mutual Federal Credit Union we value your feedback. Please consider taking time to complete this short survey about your loan experience with our credit union.
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1.
What type of loan did you receive?
(Required.)
Auto Loan
Personal Unsecured Loan
Share Secure Loan
Commercial Real Estate Loan
Semi-Share Secure Loan
Home Mortgage Loan
Business Capital Loan
Personal Line of Credit
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2.
What branch served you for the loan?
(Required.)
Sugar Land Branch
Austin Branch
North Houston Branch
3.
What was the name of your loan officer?
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4.
How satisfied were you with the friendliness and professionalism of the loan officer?
(Required.)
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
Other (please specify)
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5.
How satisfied were you with loan officer's explanation of rates, services, and/or fees?
(Required.)
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
Other (please specify)
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6.
How satisfied were you with loan officer's answers to your questions?
(Required.)
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
Other (please specify)
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7.
How satisfied were you with loan officer's knowledge of our loan products?
(Required.)
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
Other (please specify)
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8.
How satisfied were you with the speed your loan was approved?
(Required.)
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
Other (please specify)
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9.
How many stars would you give your loan officer?
(Required.)
1 star
2 stars
3 stars
4 stars
5 stars
Other (please specify)
10.
Do you have any other comments, questions, or concerns you'd like to share?
11.
While not required, you can provide your name and phone number so we may respond to your feedback directly.
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