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* 1. Please select which role you currently work in:

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* 2. Which of the following best reflects your location?

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* 3. Which of the following technologies/products does your company sell and/or support as a managed service offering? (select all that apply)

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* 4. Have you expanded your services portfolio in the past 12 months?

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* 5. What percentage of your revenue was derived from managed services last year (2020)?

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* 6. What percentage of your revenue from managed services do you expect this year (2021)?

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* 7. Which do you believe presents the biggest opportunity for increasing sales/revenue in the next 6-12 months?

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* 8. What do you think are the key drivers behind SMBs’ shift to managed services?

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* 9. How do you think SMBs’ trust in MSPs has changed in the last year?

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* 10. Do you perceive the following to be a challenge or an opportunity in selling managed services to end users?

  Challenge Opportunity
Price point
Customer's level of understanding
Overall security concerns
Setting expectations
Lack of skills in-house
Customer relationship
Remote working

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* 11. Which technologies have been most in demand since COVID restrictions were imposed on your clients? (select your top three)

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* 12. Organizations dealing with cybersecurity issues are reporting a range of triggers that compel them to seek external assistance.

Rank the following in order of the importance placed upon them by your customers, based on your experience.

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* 13. Offering security services is proving to be the big move for 2021, which of these would you define as the most important factor in moving to a security-centric model?

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* 14. In terms of additional support from vendors, is there anything else you would wish to have more access to?

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* 15. How do you view the MSP market as a whole?

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