TCO Agency Satisfaction Survey

Thrive Central Oregon meets Central Oregonians in public spaces to connect them to the assistance they need to Thrive. We help prevent housing and financial insecurity in our community by utilizing a holistic approach that connects individuals and families to private and public resources.

We are in the process of gaining feedback from community partners and stakeholders to inform how we can better connect with agencies and their clients. This should take less than 5 minutes to complete.

Please note that:

a) Your participation is voluntary. You do not have to participate in this survey if you don’t want to.

b) Your responses are anonymous and confidential. Your name is not attached to this survey.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Thrive Central Oregon helps connect our agency’s clients to the resources they need	Thrive Central Oregon helps connect our agency’s clients to the resources they need Strongly Disagree	Thrive Central Oregon helps connect our agency’s clients to the resources they need Disagree	Thrive Central Oregon helps connect our agency’s clients to the resources they need Neutral	Thrive Central Oregon helps connect our agency’s clients to the resources they need Agree	Thrive Central Oregon helps connect our agency’s clients to the resources they need Strongly Agree
Our clients face no eligibility/accessibility barriers to accessing Thrive Central Oregon’s services	Our clients face no eligibility/accessibility barriers to accessing Thrive Central Oregon’s services Strongly Disagree	Our clients face no eligibility/accessibility barriers to accessing Thrive Central Oregon’s services Disagree	Our clients face no eligibility/accessibility barriers to accessing Thrive Central Oregon’s services Neutral	Our clients face no eligibility/accessibility barriers to accessing Thrive Central Oregon’s services Agree	Our clients face no eligibility/accessibility barriers to accessing Thrive Central Oregon’s services Strongly Agree
Thrive Central Oregon connects our clients to a full spectrum of social services including housing and healthcare	Thrive Central Oregon connects our clients to a full spectrum of social services including housing and healthcare Strongly Disagree	Thrive Central Oregon connects our clients to a full spectrum of social services including housing and healthcare Disagree	Thrive Central Oregon connects our clients to a full spectrum of social services including housing and healthcare Neutral	Thrive Central Oregon connects our clients to a full spectrum of social services including housing and healthcare Agree	Thrive Central Oregon connects our clients to a full spectrum of social services including housing and healthcare Strongly Agree
Our organization knows how to refer clients to Thrive Central Oregon services and their walk-in schedule is clear and easy to understand	Our organization knows how to refer clients to Thrive Central Oregon services and their walk-in schedule is clear and easy to understand Strongly Disagree	Our organization knows how to refer clients to Thrive Central Oregon services and their walk-in schedule is clear and easy to understand Disagree	Our organization knows how to refer clients to Thrive Central Oregon services and their walk-in schedule is clear and easy to understand Neutral	Our organization knows how to refer clients to Thrive Central Oregon services and their walk-in schedule is clear and easy to understand Agree	Our organization knows how to refer clients to Thrive Central Oregon services and their walk-in schedule is clear and easy to understand Strongly Agree
Thrive Central Oregon’s website is easy to navigate and helpful for accessing current resources and their walk-in schedule	Thrive Central Oregon’s website is easy to navigate and helpful for accessing current resources and their walk-in schedule Strongly Disagree	Thrive Central Oregon’s website is easy to navigate and helpful for accessing current resources and their walk-in schedule Disagree	Thrive Central Oregon’s website is easy to navigate and helpful for accessing current resources and their walk-in schedule Neutral	Thrive Central Oregon’s website is easy to navigate and helpful for accessing current resources and their walk-in schedule Agree	Thrive Central Oregon’s website is easy to navigate and helpful for accessing current resources and their walk-in schedule Strongly Agree
Thrive Central Oregon’s mission, and the services they offer, are clearly understood by our organization	Thrive Central Oregon’s mission, and the services they offer, are clearly understood by our organization Strongly Disagree	Thrive Central Oregon’s mission, and the services they offer, are clearly understood by our organization Disagree	Thrive Central Oregon’s mission, and the services they offer, are clearly understood by our organization Neutral	Thrive Central Oregon’s mission, and the services they offer, are clearly understood by our organization Agree	Thrive Central Oregon’s mission, and the services they offer, are clearly understood by our organization Strongly Agree
Thrive Central Oregon’s services enhance the offerings of our organization	Thrive Central Oregon’s services enhance the offerings of our organization Strongly Disagree	Thrive Central Oregon’s services enhance the offerings of our organization Disagree	Thrive Central Oregon’s services enhance the offerings of our organization Neutral	Thrive Central Oregon’s services enhance the offerings of our organization Agree	Thrive Central Oregon’s services enhance the offerings of our organization Strongly Agree
The clients of our organization report a positive interaction with Thrive Central Oregon staff	The clients of our organization report a positive interaction with Thrive Central Oregon staff Strongly Disagree	The clients of our organization report a positive interaction with Thrive Central Oregon staff Disagree	The clients of our organization report a positive interaction with Thrive Central Oregon staff Neutral	The clients of our organization report a positive interaction with Thrive Central Oregon staff Agree	The clients of our organization report a positive interaction with Thrive Central Oregon staff Strongly Agree
Thrive Central Oregon offers invaluable services to our community	Thrive Central Oregon offers invaluable services to our community Strongly Disagree	Thrive Central Oregon offers invaluable services to our community Disagree	Thrive Central Oregon offers invaluable services to our community Neutral	Thrive Central Oregon offers invaluable services to our community Agree	Thrive Central Oregon offers invaluable services to our community Strongly Agree

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Thrive Central Oregon helps connect our agency’s clients to the resources they need

Thrive Central Oregon helps connect our agency’s clients to the resources they need Strongly Disagree

Thrive Central Oregon helps connect our agency’s clients to the resources they need Disagree

Thrive Central Oregon helps connect our agency’s clients to the resources they need Neutral

Thrive Central Oregon helps connect our agency’s clients to the resources they need Agree

Thrive Central Oregon helps connect our agency’s clients to the resources they need Strongly Agree

Our clients face no eligibility/accessibility barriers to accessing Thrive Central Oregon’s services

Our clients face no eligibility/accessibility barriers to accessing Thrive Central Oregon’s services Strongly Disagree

Our clients face no eligibility/accessibility barriers to accessing Thrive Central Oregon’s services Disagree

Our clients face no eligibility/accessibility barriers to accessing Thrive Central Oregon’s services Neutral

Our clients face no eligibility/accessibility barriers to accessing Thrive Central Oregon’s services Agree

Our clients face no eligibility/accessibility barriers to accessing Thrive Central Oregon’s services Strongly Agree

Thrive Central Oregon connects our clients to a full spectrum of social services including housing and healthcare

Thrive Central Oregon connects our clients to a full spectrum of social services including housing and healthcare Strongly Disagree

Thrive Central Oregon connects our clients to a full spectrum of social services including housing and healthcare Disagree

Thrive Central Oregon connects our clients to a full spectrum of social services including housing and healthcare Neutral

Thrive Central Oregon connects our clients to a full spectrum of social services including housing and healthcare Agree

Thrive Central Oregon connects our clients to a full spectrum of social services including housing and healthcare Strongly Agree

Our organization knows how to refer clients to Thrive Central Oregon services and their walk-in schedule is clear and easy to understand

Our organization knows how to refer clients to Thrive Central Oregon services and their walk-in schedule is clear and easy to understand Strongly Disagree

Our organization knows how to refer clients to Thrive Central Oregon services and their walk-in schedule is clear and easy to understand Disagree

Our organization knows how to refer clients to Thrive Central Oregon services and their walk-in schedule is clear and easy to understand Neutral

Our organization knows how to refer clients to Thrive Central Oregon services and their walk-in schedule is clear and easy to understand Agree

Our organization knows how to refer clients to Thrive Central Oregon services and their walk-in schedule is clear and easy to understand Strongly Agree

Thrive Central Oregon’s website is easy to navigate and helpful for accessing current resources and their walk-in schedule

Thrive Central Oregon’s website is easy to navigate and helpful for accessing current resources and their walk-in schedule Strongly Disagree

Thrive Central Oregon’s website is easy to navigate and helpful for accessing current resources and their walk-in schedule Disagree

Thrive Central Oregon’s website is easy to navigate and helpful for accessing current resources and their walk-in schedule Neutral

Thrive Central Oregon’s website is easy to navigate and helpful for accessing current resources and their walk-in schedule Agree

Thrive Central Oregon’s website is easy to navigate and helpful for accessing current resources and their walk-in schedule Strongly Agree

Thrive Central Oregon’s mission, and the services they offer, are clearly understood by our organization

Thrive Central Oregon’s mission, and the services they offer, are clearly understood by our organization Strongly Disagree

Thrive Central Oregon’s mission, and the services they offer, are clearly understood by our organization Disagree

Thrive Central Oregon’s mission, and the services they offer, are clearly understood by our organization Neutral

Thrive Central Oregon’s mission, and the services they offer, are clearly understood by our organization Agree

Thrive Central Oregon’s mission, and the services they offer, are clearly understood by our organization Strongly Agree

Thrive Central Oregon’s services enhance the offerings of our organization

Thrive Central Oregon’s services enhance the offerings of our organization Strongly Disagree

Thrive Central Oregon’s services enhance the offerings of our organization Disagree

Thrive Central Oregon’s services enhance the offerings of our organization Neutral

Thrive Central Oregon’s services enhance the offerings of our organization Agree

Thrive Central Oregon’s services enhance the offerings of our organization Strongly Agree

The clients of our organization report a positive interaction with Thrive Central Oregon staff

The clients of our organization report a positive interaction with Thrive Central Oregon staff Strongly Disagree

The clients of our organization report a positive interaction with Thrive Central Oregon staff Disagree

The clients of our organization report a positive interaction with Thrive Central Oregon staff Neutral

The clients of our organization report a positive interaction with Thrive Central Oregon staff Agree

The clients of our organization report a positive interaction with Thrive Central Oregon staff Strongly Agree

Thrive Central Oregon offers invaluable services to our community

Thrive Central Oregon offers invaluable services to our community Strongly Disagree

Thrive Central Oregon offers invaluable services to our community Disagree

Thrive Central Oregon offers invaluable services to our community Neutral

Thrive Central Oregon offers invaluable services to our community Agree

Thrive Central Oregon offers invaluable services to our community Strongly Agree

TCO Agency Satisfaction Survey

Introduction

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* 1. Please rate the extent to which you agree with the following statements:

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* 2. How does Thrive support the mission of your organization?

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* 3. How can we better connect with your organization to provide services to your clients that may need them?

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* 4. Do you have any other comments, questions, or concerns?