Feedback on Service Cloud Roadmap Preview

Thank you for your interest in Salesforce Service Cloud Roadmap. We're committed to providing you with the most valuable roadmap information possible. Please take a moment to share your thoughts on our recent article "A Sneak Peek at the Service Cloud Roadmap." Your feedback will help us improve the Salesforce roadmap sharing series.

All questions are optional.
1.How effective was the article in clearly explaining the upcoming Service Cloud Roadmap capabilities?
2.Did the article provide enough depth on the upcoming features?
3.On a scale of 1 (Not important) to 5 (Very important), how strongly do you prioritize these objectives for your organization?
Not important
Somewhat important
Very important
Extremely important
Unsure
Roll out digital agents for self service
Improve your help site / customer portal
Deploy digital channels to engage customers
Improve your voice channel
Improve service rep productivity
Improve your service operations
Bring together more knowledge and data
Improve your employee service
4.Do you believe that sharing future roadmaps increases transparency for you?
5.Do you have any additional questions or comments about the Service Cloud Roadmap?
6.What is your job title?