Feedback on Service Cloud Roadmap Preview Survey

Thank you for your interest in Salesforce Service Cloud Roadmap. We're committed to providing you with the most valuable roadmap information possible. Please take a moment to share your thoughts on our recent article "A Sneak Peek at the Service Cloud Roadmap." Your feedback will help us improve the Salesforce roadmap sharing series.

All questions are optional.

Question Title

* 1. How effective was the article in clearly explaining the upcoming Service Cloud Roadmap capabilities?

Not at all effective

Slightly effective

Somewhat effective

Very effective

Extremely effective

Please share reasons for your rating

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* 2. Did the article provide enough depth on the upcoming features?

More depth would be helpful

The depth was just right

Less depth would have been sufficient

Please share reasons for your rating

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* 3. On a scale of 1 (Not important) to 5 (Very important), how strongly do you prioritize these objectives for your organization?

	Not important	Somewhat important	Very important	Extremely important	Unsure
Roll out digital agents for self service	Roll out digital agents for self service Not important	Roll out digital agents for self service Somewhat important	Roll out digital agents for self service Very important	Roll out digital agents for self service Extremely important	Roll out digital agents for self service Unsure
Improve your help site / customer portal	Improve your help site / customer portal Not important	Improve your help site / customer portal Somewhat important	Improve your help site / customer portal Very important	Improve your help site / customer portal Extremely important	Improve your help site / customer portal Unsure
Deploy digital channels to engage customers	Deploy digital channels to engage customers Not important	Deploy digital channels to engage customers Somewhat important	Deploy digital channels to engage customers Very important	Deploy digital channels to engage customers Extremely important	Deploy digital channels to engage customers Unsure
Improve your voice channel	Improve your voice channel Not important	Improve your voice channel Somewhat important	Improve your voice channel Very important	Improve your voice channel Extremely important	Improve your voice channel Unsure
Improve service rep productivity	Improve service rep productivity Not important	Improve service rep productivity Somewhat important	Improve service rep productivity Very important	Improve service rep productivity Extremely important	Improve service rep productivity Unsure
Improve your service operations	Improve your service operations Not important	Improve your service operations Somewhat important	Improve your service operations Very important	Improve your service operations Extremely important	Improve your service operations Unsure
Bring together more knowledge and data	Bring together more knowledge and data Not important	Bring together more knowledge and data Somewhat important	Bring together more knowledge and data Very important	Bring together more knowledge and data Extremely important	Bring together more knowledge and data Unsure
Improve your employee service	Improve your employee service Not important	Improve your employee service Somewhat important	Improve your employee service Very important	Improve your employee service Extremely important	Improve your employee service Unsure

Please share reasons for your rating and/or suggest any other objectives that might be relevant

Question Title

* 4. Do you believe that sharing future roadmaps increases transparency for you?

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

Please share reasons for your rating

Feedback on Service Cloud Roadmap Preview

Question Title

* 1. How effective was the article in clearly explaining the upcoming Service Cloud Roadmap capabilities?

Question Title

* 2. Did the article provide enough depth on the upcoming features?

Question Title

* 3. On a scale of 1 (Not important) to 5 (Very important), how strongly do you prioritize these objectives for your organization?

Question Title

* 4. Do you believe that sharing future roadmaps increases transparency for you?

Question Title

* 5. Do you have any additional questions or comments about the Service Cloud Roadmap?

Question Title

* 6. What is your job title?