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Farexchange Customer survey

7.Introduction

EFFP is carrying out this survey to collect feedback from our customers to enable us to develop our services in line with your needs.

There are 15 questions in all, thank you in advance for your time in completing this survey

Data Protection
The information and data collected and processed as a
result of this survey, will only be used for the purpose and activities stated above. Information will be held and used on a confidential basis and will not be transferred to any other parties.

European Food and Farming Partnerships Ltd is registered under the data protection act, registration number: Z9862964

If you do not want to take part in this survey and would like us to exclude you from future surveys, please email us to to let us know at info@effp.com.
50%
1.Contact information
2.What engagement have you had with the Farexchange Programme? Please tick all that apply.
3.Please rate the extent to which our services have assisted your business across the following areas.
Greatly assisted
Assisted
Little assistance
No support needed
Improved collaborative relationships with farmer suppliers
Increased knowledge and understanding of the raw material supply chain
Increasing turnover
Safeguarding/creating employment
Developing new products
Business start up advice and support
Business planning and accessing finance
4.Please rate the following elements of our service.
Excellent
Good
Average
Poor
N/A
The quality of our responses to your questions and concerns.
The timeliness of our Representatives' response to your needs.
The knowledge level of the delivery team when helping you.
The products and services we provided met your objectives.
We outlined clearly to you what services we provide.
Overall, how do you rank our services to you.
5.How satisfied are you with the delivery team members service across the following areas?
Very Satisfied
Satisfied
Disatisfied
Very Disatisfied
N/A Unsure
Communication skills
Knowledge and expertise
Understanding of your business needs
Creativity of solutions
Responsiveness and follow up
6.Would you recommend us or our services to another business?
7.What communication method as a business would you prefer?
8.Please provide any further comments you feel will help us improve our services: