Taxpayer Satisfaction Survey 2016

1. Feedback on Do-It-Yourself Taxes

How did it go?

We have a few questions about the Do-It-Yourself process. This is a relatively new program, and we want to know how to improve it. Many thanks for your time!

Question Title

* 1. About the MyFreeTaxes web interface: how easy or difficult was it to use the website?

Easy

Understandable, but not easy

Difficult

Question Title

* 2. About the session: how easy or difficult was it to follow the session leader's instructions?

Easy

Understandable, but not easy

Difficult

Question Title

* 3. How confident do you feel that you prepared your taxes correctly?

Very confident

Pretty sure

Not entirely sure

Question Title

* 4. Looking ahead to next year, how do you think you will do your taxes in the future?

Come to another Do-It-Yourself session

Use the MyFreeTaxes web interface to do my taxes on my own

Use the I-CAN web interface to do my taxes on my own (if available)

Use another software program to do my taxes on my own

Look for a free program where someone else will prepare my taxes

Use a paid preparer like H&R Block

Other

Question Title

* 5. Would you recommend Do-It-Yourself Tax Sessions to a friend or relative who knows how to use the Internet?

Yes, absolutely

Depends on other factors

No, I would not

Taxpayer Satisfaction Survey 2016

1. Feedback on Do-It-Yourself Taxes

How did it go?

Question Title

* 1. About the MyFreeTaxes web interface: how easy or difficult was it to use the website?

Question Title

* 2. About the session: how easy or difficult was it to follow the session leader's instructions?

Question Title

* 3. How confident do you feel that you prepared your taxes correctly?

Question Title

* 4. Looking ahead to next year, how do you think you will do your taxes in the future?

Question Title

* 5. Would you recommend Do-It-Yourself Tax Sessions to a friend or relative who knows how to use the Internet?

Question Title

* 6. Is there anything else that you would like to share? How could we improve this service?

Question Title

* 7. How did you hear about our program?