Penn State Office of Student Aid Communications - How are we doing?

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* 1. How do you learn about financial aid availability, awards, and updates?

E-mail notifications

I look at the OSA website

I call the office

I go to the office

I use LionPATH

Other (please specify)

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* 2. When you did contact our office, how satisfied were you with the accuracy of the information that you received from our staff?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 3. Indicate your satisfaction with the length of time it took for your question(s) to be answered by our staff:

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 4. How would you describe the service that you received from our office?

The financial aid representative was knowledgeable and courteous.

The financial aid representative was somewhat knowledgeable, but was courteous.

The financial aid representative was not knowledgeable, but was courteous.

The financial aid representative was knowledgeable, but not courteous.

The financial aid representative was not knowledgeable or courteous.

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* 5. Do you agree with the following statement: “My issue was resolved during the interaction with office staff.”

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 6. Do you follow us on Social Media?

Yes

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* 7. If you answered yes, what topics would you be interested in seeing on our pages?

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* 8. Would you be interested in using online chat to contact our office?

Yes

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* 9. If yes, what time of day would you use the chat function?

Morning

Afternoon

Evening

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* 1. How do you learn about financial aid availability, awards, and updates?

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* 2. When you did contact our office, how satisfied were you with the accuracy of the information that you received from our staff?

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* 3. Indicate your satisfaction with the length of time it took for your question(s) to be answered by our staff:

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* 4. How would you describe the service that you received from our office?

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* 5. Do you agree with the following statement: “My issue was resolved during the interaction with office staff.”

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* 6. Do you follow us on Social Media?

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* 7. If you answered yes, what topics would you be interested in seeing on our pages?

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* 8. Would you be interested in using online chat to contact our office?

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* 9. If yes, what time of day would you use the chat function?

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* 10. Is there any other information that you would like to share with us?