Pennsylvania Department of Revenue

Thank you for taking the time to provide feedback to the Pennsylvania Department of Revenue. 
We have designed this survey to take only a few minutes and your valuable input will help shape our services to better serve our taxpayers.
 
Taxpayer information is confidential and protected by state and federal laws.  To prevent the disclosure of tax information, please do not include social security numbers, tax identification numbers, or any other sensitive tax information with your responses.  Please contact our Customer Service Center for answers to specific tax questions.
 

Question Title

* Based on your most recent audit experience, how much do you agree with each of the following statements?

  Strongly Agree Agree Disagree Strongly Disagree
At the beginning of the audit, the purpose of the audit, the information that would be needed, and the planned initial audit procedures were communicated.
A reasonable understanding of the business and industry was established during the course of the audit.
Any issues or concerns were communicated during the course of the audit.
Helpful and accurate information regarding tax laws, regulations and rules pertaining to the organization, business, and industry was provided.
The audit was conducted professionally.
Telephone calls and correspondence were responded to promptly.
Scheduled appointments were conducted on time.
The results of the audit were discussed and sufficient time was given to respond to the results.
The audit was completed within a reasonable period of time.
The appeal rights were explained at the conclusion of the audit.
The Audit Report and Basis of Assessment  that was mailed upon conclusion of the audit adequately conveys the audit findings.
Overall, the manner in which the audit was conducted was satisfactory.

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