Residential Permit Parking Renewal Process Survey

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We want to improve the experience of renewing Residential Parking Permits (RPP). To do so, we would like to know how much time it currently takes residents to go through the process. We also would like your opinion of parking enforcement in your neighborhood.

For the following questions, please think of your last permit renewal. Enter zero (0) if you did not complete a particular step.

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* 1. How many minutes did it take you to research the information needed to obtain or renew your decals/permits?

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* 2. How many minutes did it take you to gather your required documents?

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* 3. How many minutes did it take you to purchase permits online?

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* 4. How many minutes did it take you to travel to PABC to purchase and pick up permits? Include the time it took to walk to your car, park, and to walk to the office, if applicable.

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* 5. How many minutes did it take you to wait to be helped by PABC staff at our office?

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* 6. How many minutes did it take to conduct your transaction to purchase and/or obtain permits at the PABC office?

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* 7. How many minutes did it take you to travel home from PABC Office?

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* 8. How many minutes did it take you to travel to a Community Pick Up to obtain your permit(s)? Please include walking to your car, driving, finding a parking space, and walking to your home (if applicable).

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* 9. How many minutes did it take you to wait to be helped by a volunteer at a Community Pick Up?

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* 10. How many minutes did it take to obtain your permit(s) at a Community Pick Up (including verification of permit purchase, if applicable, and required documents)?

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* 11. How many minutes did it take you to travel home from a Community Pick Up (including travel time, finding a parking space, if applicable, and walking to your home)?

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* 12. How many minutes did it take you to remove your old decal?

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* 13. How many minutes did it take you to adhere the new decal to your windshield?

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* 14. We are interested in understanding your views of the process to renew and obtain your permits. Please indicate how much you agree with the following statements.

	Strongly Disagree	Disagree	No opinion	Agree	Strongly Agree
I wish there was a way to avoid picking up my permits at either the Parking Authority office or at a Community Pick Up.	I wish there was a way to avoid picking up my permits at either the Parking Authority office or at a Community Pick Up. Strongly Disagree	I wish there was a way to avoid picking up my permits at either the Parking Authority office or at a Community Pick Up. Disagree	I wish there was a way to avoid picking up my permits at either the Parking Authority office or at a Community Pick Up. No opinion	I wish there was a way to avoid picking up my permits at either the Parking Authority office or at a Community Pick Up. Agree	I wish there was a way to avoid picking up my permits at either the Parking Authority office or at a Community Pick Up. Strongly Agree
I wish there was a way to avoid adhering a permit to my windshield.	I wish there was a way to avoid adhering a permit to my windshield. Strongly Disagree	I wish there was a way to avoid adhering a permit to my windshield. Disagree	I wish there was a way to avoid adhering a permit to my windshield. No opinion	I wish there was a way to avoid adhering a permit to my windshield. Agree	I wish there was a way to avoid adhering a permit to my windshield. Strongly Agree
I wish there was a way to avoid the need to hand out visitor permits to my guests.	I wish there was a way to avoid the need to hand out visitor permits to my guests. Strongly Disagree	I wish there was a way to avoid the need to hand out visitor permits to my guests. Disagree	I wish there was a way to avoid the need to hand out visitor permits to my guests. No opinion	I wish there was a way to avoid the need to hand out visitor permits to my guests. Agree	I wish there was a way to avoid the need to hand out visitor permits to my guests. Strongly Agree

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* 15. We are interested in understanding your perception of the enforcement of residential parking restrictions, which is administered by a separate city agency, the Baltimore City Department of Transportation. Please indicate how much you agree or disagree with the following statements.

	Not Frequently Enough!	Just the right amount.	Waaay too much!
Parking enforcement citations for RPP are issued:	Parking enforcement citations for RPP are issued: Not Frequently Enough!	Parking enforcement citations for RPP are issued: Just the right amount.	Parking enforcement citations for RPP are issued: Waaay too much!

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* 16. If there was one thing you wanted us to know about the renewal process, what would it be?

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100% of survey complete.