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* 1. Was your call answered within 30 seconds?

* 2. Rate your satisfaction with the level of politeness and professionalism by the Poison Specialist who handled your call

* 3. Rate your satisfaction with the clearness of instructions given by the Poison Control Specialist who handled your initial call.

* 4. Where did you get the telephone number for the Poison Control Center?

* 5. What would you have done if the Poison Control Center did not exist?

* 6. Overall, how would you rate your experience with the Poison Control Center at the Children's Hospital of Philadelphia?