Customer Care Survey

* 1. What is your name, address, phone number and/or account number?

* 2. What was the name of the Customer Care Representative who helped you?

* 3. How friendly was the Customer Care Representative?

  1 Least Friendly 2 3 4 5 6 7 Most Friendly N/A
Rank your experience on a scale of 1 to 7 (1 being the least friendly and 7 being the most friendly).

* 4. How helpful was the Customer Care Representative?

  1 Least Helpful 2 3 4 5 6 7 Most Helpful N/A
Rank your experience on a scale of 1 to 7 (1 being the least helpful and 7 being the most helpful).

* 5. How knowledgeable was the Customer Care Representative?

  1 Least Knowledgeable 2 3 4 5 6 7 Most Knowledgeable N/A
Rank your experience on a scale of 1 to 7 (1 being the least knowledgeable and 7 being the most knowledgeable).

* 6. Was your issue resolved?

* 7. To what level did the Customer Care Representative go above and beyond?

  1 Least Above and Beyond 2 3 4 5 6 7 Most Above and Beyond N/A
Rank your experience on a scale of 1 to 7 (1 being the least above and beyond and 7 being the most above and beyond).

* 8. How was your overall experience?

  1 Least Positive 2 3 4 5 6 7 Most Positive N/A
Rank your experience on a scale of 1 to 7 (1 being the least positive and 7 being the most positive).

* 9. At the end of the conversation, did the Customer Care Representative ask if there was anything else he/she could do?

* 10. Do you have any questions, comments or suggestions?

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