Customer Care Survey

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* 1. What is your name, address, phone number and/or account number?

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* 2. What was the name of the Customer Care Representative who helped you?

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* 3. How friendly was the Customer Care Representative?

  1 Least Friendly 2 3 4 5 6 7 Most Friendly N/A
Rank your experience on a scale of 1 to 7 (1 being the least friendly and 7 being the most friendly).

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* 4. How helpful was the Customer Care Representative?

  1 Least Helpful 2 3 4 5 6 7 Most Helpful N/A
Rank your experience on a scale of 1 to 7 (1 being the least helpful and 7 being the most helpful).

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* 5. How knowledgeable was the Customer Care Representative?

  1 Least Knowledgeable 2 3 4 5 6 7 Most Knowledgeable N/A
Rank your experience on a scale of 1 to 7 (1 being the least knowledgeable and 7 being the most knowledgeable).

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* 6. Was your issue resolved?

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* 7. To what level did the Customer Care Representative go above and beyond?

  1 Least Above and Beyond 2 3 4 5 6 7 Most Above and Beyond N/A
Rank your experience on a scale of 1 to 7 (1 being the least above and beyond and 7 being the most above and beyond).

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* 8. How was your overall experience?

  1 Least Positive 2 3 4 5 6 7 Most Positive N/A
Rank your experience on a scale of 1 to 7 (1 being the least positive and 7 being the most positive).

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* 9. At the end of the conversation, did the Customer Care Representative ask if there was anything else he/she could do?

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* 10. Do you have any questions, comments or suggestions?

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