City of Mason, MI

Below are questions estimated to take less than 3 minutes to complete. Please provide feedback below based on your experience with building permits in the City of Mason. Your responses will be received by the City Manager and you can choose to remain anonymous if you wish. We will be collecting responses until December 30, 2020. Thank you for taking the time to help us improve!

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* 1. What type of project did you invest in?

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* 2. What month/year did you apply for a permit/start your project?

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* 3. How useful was the city website and/or the handouts and information provided in helping you plan your project?

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* 4. How well did our building representative answer your questions or solve your problem?

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* 5. Who performed the work to complete your project?

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* 6. How did you apply for your permit?

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* 7. How would you rate the City's process for reviewing and approving your project plans?

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* 8. How would you rate the building permit fees?

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* 9. Was your permit approved and issued in a timely manner?

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* 10. How would you rate the inspection and approval process, were they completed in a timely manner and comprehensive?

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* 11. Did you have difficulty contacting our staff?

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* 12. Overall, how satisfied were you with the City of Mason Building Permit Services?

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* 13. Would you have preferred more direct contact from the City regarding your project such as notification of when the permit was issued, when inspections were scheduled and completed, and inspection results?

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* 14. What question do you wish we had asked in this survey and how would you respond?

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* 15. May we contact you for additional feedback?

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* 16. If you answered YES to question 14, please let us know how we can reach you.

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* 17. What is the best time to reach you? (days, times, method - phone or email)

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