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* 1. How did you get in touch with JAPANiCAN.com Customer Support?

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* 2. How many times have you contacted us?

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* 3. When did you contact us? (In relation to your trip.)

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* 4. What did you inquire about? (Please check all that apply.)

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* 5. Why did you decide to inquire? (Please check all that apply.)

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* 6. How was our service? Please indicate how the following statements apply to your experience.

  Strongly agree/Very satisfied Agree/Satisfied Neutral/Average Disagree/Unsatisfied Strongly disagree/Very unsatisfied Not applicable/Don't remember
I received the information I needed.
My issue was resolved.
My needs were understood.
The customer support representative(s) was warm and friendly.
JAPANiCAN.com's policies, etc. were explained clearly.
I was offered options/alternative ideas.
Information/support was accurate.
Explanations were easy to understand.
Hotels' policies, etc. were explained clearly.

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* 7. How long did it take to receive a response?

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* 8. Were you satisfied with the response?

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* 9. How do you feel about your JAPANiCAN.com Customer Support experience in general?

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* 10. Would you recommend JAPANiCAN.com to your family and friends?

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* 11. If you have any additional comments about JAPANiCAN.com Customer Support, please write them here!

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* 12. Please tell us about yourself. What is your gender?

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* 14. How old are you?

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* 15. Who did you travel with?

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