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* 1. Do you or your loved one receive Community Care or Residential Care services?

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* 2. Are you an older person receiving care and services or a person who has an association with someone we provide care and services to?

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* 3. Would you say that overall, our workers treat you with respect?

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* 4. On a scale of 1 to 10 (1 lowest, 10 highest) in your experience how would you rate the general skills and knowledge of our workers?

1 5 10
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i We adjusted the number you entered based on the slider’s scale.

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* 5. Would you say that, generally, our workers know what they are doing?

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* 6. On a scale of 1 to 10 (1 lowest, 10 highest) how satisfied are you with the care and services provided by our workers?

1 5 10
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i We adjusted the number you entered based on the slider’s scale.

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* 7. Do our workers follow up when you raise things with them?

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* 8. What star rating (1 lowest, 5 highest) would you rate your engagement and understand relating to your care plan and assessed care needs?

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* 9. Do staff explain things to you in a way that you understand?

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* 10. On a scale of 1 to 10 (1 lowest, 10 highest) how would you rate the cleanliness of our facilities or the cleaning work that is undertaken by our workers?

1 5 10
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i We adjusted the number you entered based on the slider’s scale.

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* 11. Do you feel safe when receiving care and services from us?

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* 12. Do you have any other comments on our workforce or the care and services you receive from us that you would like to tell us about?

Thank you for taking the time to complete this survey. We will use this information to improve the care and services provided at our service.
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