Share your experience
CX Network is conducting research into the state of operational efficiency in the age of AI agents and automation for CX teams in the APAC region. We are asking our network members to anonymously answer the survey questions that will allow us to create a comprehensive benchmark of the standards, challenges and emerging best practices that are defining automation and the use of AI agents in CX.
The survey takes about 7 minutes to complete and comprises 13 questions about the topic and other questions related to your demographics. The results will be published in July 2025. As a thank you for participating, you will receive the report first!
*AI chatbots are like conversational flows/scripted bots, whereas AI agents are agentic/goal orientated bots. On the surface they are similar but under the hood they are built completely differently.