Client Feedback Survey We are grateful for having the opportunity to help you with your legal needs. We have an uncompromising commitment to excellent legal work, and we are determined to provide an exceptional personal experience for our clients. Please let us know how we have done. Your comments are helpful as we strive to improve our service. Question Title * 1. Was this your first experience with MendenFreiman LLP? Yes No Question Title * 2. How did you first hear about MendenFreiman LLP? Previous Experience with the Firm Financial Planner CPA Another Attorney/Law Firm Insurance Advisor Referred by a current client Networking Group and/or Professional Organization Google Other Search Engine Other (please specify) Question Title * 3. Within which of the following practice areas was your most recent matter with our office? Estate and/or Trust Planning Probate and/or Trust Administration Corporate & Business Real Estate Tax Planning Tax Controversy Other (please specify) Please select the number you feel best answers each statement about the legal services you received.1-Strongly Disagree; 2-Disagree; 3-No Opinion; 4-Agree; 5-Strongly Agree Question Title * 4. Overall, you were pleased with our legal services. 1 2 3 4 5 1 2 3 4 5 Question Title * 5. You were kept informed on the status of your file. 1 2 3 4 5 1 2 3 4 5 Question Title * 6. The legal services we provided were timely and efficient. 1 2 3 4 5 1 2 3 4 5 Question Title * 7. Your phone calls and/or emails were returned promptly. 1 2 3 4 5 1 2 3 4 5 Question Title * 8. The attorneys and/or paralegals were courteous and helpful. 1 2 3 4 5 1 2 3 4 5 Question Title * 9. You were given copies of correspondence and other documents for your personal file(s). 1 2 3 4 5 1 2 3 4 5 Question Title * 10. The legal fees were fair and appropriate. 1 2 3 4 5 1 2 3 4 5 Question Title * 11. Our billing format was understandable. 1 2 3 4 5 1 2 3 4 5 Question Title * 12. The office location was convenient. 1 2 3 4 5 N/A 1 2 3 4 5 N/A Question Title * 13. You felt your matter was handled confidentially. 1 2 3 4 5 1 2 3 4 5 Question Title * 14. How likely are you to use MendenFreiman again for future legal services? Not Likely Somewhat Likely Very Likely Question Title * 15. How likely are you to recommend MendenFreiman to others seeking legal services? Not Likely Somewhat Likely Very Likely Question Title * 16. Please use the space provided below to offer any suggestions or comments, even overall impressions of our firm and services. Please let us know if there was anything we could have done differently to make your experience at MendenFreiman better. Your honest thoughts on any improvements are truly appreciated and welcomed. Question Title * 17. Do we have your permission to use the above comments in our marketing materials? Yes No N/A - I didn't enter any comments Question Title * 18. If yes, please provide the below information. Name Email Address Phone Number Question Title * 19. Do you have another legal question or matter at this time that you would like one of our attorneys to contact you about? Yes No Question Title * 20. If yes, what type of matter? Submit
