2017 Patron Survey Question Title * 1. Which of our concerts have you attended in the past 5 years? (Select all that apply.) Masterworks Summer Pops Holiday Pops Question Title * 2. How many RSO concerts do you attend each season? All 3 to 5 1 or 2 Less than 1 per season Question Title * 3. How long have you attended RSO concerts? This is my first year 1-5 years 6-10 years More than 10 years Question Title * 4. How would you rate the following aspects of the RSO: Excellent Good Average Below Average Needs Improvement N/A Concert repertoire Concert repertoire Excellent Concert repertoire Good Concert repertoire Average Concert repertoire Below Average Concert repertoire Needs Improvement Concert repertoire N/A Performance quality Performance quality Excellent Performance quality Good Performance quality Average Performance quality Below Average Performance quality Needs Improvement Performance quality N/A Customer service Customer service Excellent Customer service Good Customer service Average Customer service Below Average Customer service Needs Improvement Customer service N/A Venue Venue Excellent Venue Good Venue Average Venue Below Average Venue Needs Improvement Venue N/A Education programs Education programs Excellent Education programs Good Education programs Average Education programs Below Average Education programs Needs Improvement Education programs N/A Question Title * 5. What influences your decision whether or not to attend a RSO concert? Ticket price Concert repertoire Venue or location Date or Time Guest performers Other (please specify) Question Title * 6. Have you, your children or grandchildren attended or participated in any of our music education programs in the past 5 years? (Select all that apply.) PreConcert Conversations Artist-in-Residence Concert for Fifth Grade Students Middle School Mentorship Program High School Choral Invitational Side-by-Side Youth Invitational Young Artists' Competition Question Title * 7. The RSO is always looking for ways to better meet patron needs. Which of the following appeal to you? (Select all that apply.) Reserved seating at Masterworks Concert A more "traditional" classical repertoire A lighter, "Pops" repertoire Concert and meal packages with downtown restaurants Meet and greet the Maestro and musicians after a concert Other (please specify) Question Title * 8. How do you receive news or information from the RSO? (Select all that apply.) Season Ticket Brochure Website Email newsletter Advertising (print and/or radio) Word of mouth Other (please specify) Question Title * 9. If you have in the past or currently do donate to the RSO, what influences your decision in terms of level of support? (Select all that apply.) Interest in recent concerts and/or programs Annual appeal literature which explains our programs and organization Personal requests from RSO staff and/or Board Belief in our mission and/or programs Other (please specify) Question Title * 10. Have you seen or heard our advertising in the following: (Select all that apply.) Racine Journal Times (Print) Racine Journal Times (Online) Racine Mirror Kenosha News Shepard Express Left of the Lake Magazine WGTD (91.1 FM) Facebook Question Title * 11. When you have attended a concert, which pages of the concert program booklet do you find helpful or interesting? (Select all that apply.) Advertisements from businesses or sponsors RSO history and programs Concert program notes Musician lists and biographies Patron lists Other (please specify) Question Title * 12. Would you be interested placing a personal ad in our program booklet for any of the following? (Select all that apply.) Honoring a friend or family member Congratulating the RSO Other (please specify) Question Title * 13. How much impact does the RSO have on the cultural vitality of Racine? (With 5 being the greatest and 1 being the least.) 5 4 3 2 1 Question Title * 14. How valuable are the RSO’s music education programs to Racine? (With 5 being the most and 1 being the least.) 5 4 3 2 1 Question Title * 15. We do our best to make our patrons happy. What is one suggestion you have to improve the RSO? Question Title * 16. What is your zip code? Question Title * 17. What is your age bracket? Under 18 19-30 31-50 51-70 70-80 80+ Question Title * 18. Optional: What is your email address? Thank you for taking the time to complete this survey!
