Av-Tech Industries - Division of Fastenal - Customer Satisfaction Survey

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* 1. Do you feel sales correspondence is handled in a timely manner?

Excellent

Good

Average

Needs improvement

Additional comments

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* 2. How satisfied are you with Av-Tech's RFQ turnaround?

Excellent

Good

Average

Needs Improvement

Additional comments

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* 3. How satisfied are you with your Av-Tech Sales Representative/Sales Support?

Excellent

Good

Average

Needs Improvement

Additional comments

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* 4. How would you rate Av-Tech's post-delivery support when discrepancies arise?

Excellent

Good

Average

Needs Improvement

Additional comments

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* 5. Overall please rate the quality of products you receive from Av-Tech:

Excellent

Good

Average

Non-Conforming

Additional comments

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* 6. How satisfied are you with the timeliness of our responses to quality issues?

Excellent

Good

Average

Needs Improvement

Additional comments

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* 7. How satisfied are you with Av-Tech meeting your quality and packaging requirements?

Excellent

Good

Average

Needs Improvement

Additional comments

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* 8. How satisfied are you with our ability to meet promised delivery dates (on time to your request)?

Excellent

Good

Average

Needs improvement

Additional comments

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* 9. How satisfied are you with our ability to expedite orders when demand occurs?

Excellent

Good

Average

Needs improvement

Additional comments

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* 10. How would you rate Av-Tech overall based on sales service, quality, and delivery?

Excellent

Good

Average

Needs improvement

Additional comments