1.How confident do you feel navigating healthcare tasks like scheduling appointments, understanding insurance, or accessing records?

Confident

Neutral

Not confident

2.What tools have you used to manage healthcare tasks?

Hospital or provider website

Insurance company website/app

Third-party health app (e.g., patient portals)

Phone calls only

None

3.Have you ever had to cancel/ miss a healthcare appointment due to confusion or difficulty with the process?

Yes

No

I have not scheduled appointments before

4.Do you currently have health insurance?

Yes

No

Not sure

5.Have you ever used an online platform or mobile app to manage any of the following? (select multiple)

Find a healthcare provider

Check insurance coverage

Schedule appointments

Access medical records

Manage prescriptions

None of the above

6.How often do you schedule healthcare appointments for yourself or a family member?

Daily

Monthly

A few times a year

Rarely/Never