Client Survey

	1	2	3	4	5
Client Services Department (i.e. Calling into RML for information)	Client Services Department (i.e. Calling into RML for information) 1	Client Services Department (i.e. Calling into RML for information) 2	Client Services Department (i.e. Calling into RML for information) 3	Client Services Department (i.e. Calling into RML for information) 4	Client Services Department (i.e. Calling into RML for information) 5
RML's IT Services. Offerings of our IT/Technical Department(i.e. Special reports, remote printing, interfaces, LabWorks, technical support	RML's IT Services. Offerings of our IT/Technical Department(i.e. Special reports, remote printing, interfaces, LabWorks, technical support 1	RML's IT Services. Offerings of our IT/Technical Department(i.e. Special reports, remote printing, interfaces, LabWorks, technical support 2	RML's IT Services. Offerings of our IT/Technical Department(i.e. Special reports, remote printing, interfaces, LabWorks, technical support 3	RML's IT Services. Offerings of our IT/Technical Department(i.e. Special reports, remote printing, interfaces, LabWorks, technical support 4	RML's IT Services. Offerings of our IT/Technical Department(i.e. Special reports, remote printing, interfaces, LabWorks, technical support 5
RML's Account Representative (i.e. knowledge, effectiveness, amount of time spent with you.)	RML's Account Representative (i.e. knowledge, effectiveness, amount of time spent with you.) 1	RML's Account Representative (i.e. knowledge, effectiveness, amount of time spent with you.) 2	RML's Account Representative (i.e. knowledge, effectiveness, amount of time spent with you.) 3	RML's Account Representative (i.e. knowledge, effectiveness, amount of time spent with you.) 4	RML's Account Representative (i.e. knowledge, effectiveness, amount of time spent with you.) 5
Our Patient Service Centers and phlebotomy services for your patients. (i.e. locations, hours of service, customer service)	Our Patient Service Centers and phlebotomy services for your patients. (i.e. locations, hours of service, customer service) 1	Our Patient Service Centers and phlebotomy services for your patients. (i.e. locations, hours of service, customer service) 2	Our Patient Service Centers and phlebotomy services for your patients. (i.e. locations, hours of service, customer service) 3	Our Patient Service Centers and phlebotomy services for your patients. (i.e. locations, hours of service, customer service) 4	Our Patient Service Centers and phlebotomy services for your patients. (i.e. locations, hours of service, customer service) 5
Your Courier Services i.e. Times of Courier pick-up, responses to STAT pick-up and friendliness and efficiency of Courier)	Your Courier Services i.e. Times of Courier pick-up, responses to STAT pick-up and friendliness and efficiency of Courier) 1	Your Courier Services i.e. Times of Courier pick-up, responses to STAT pick-up and friendliness and efficiency of Courier) 2	Your Courier Services i.e. Times of Courier pick-up, responses to STAT pick-up and friendliness and efficiency of Courier) 3	Your Courier Services i.e. Times of Courier pick-up, responses to STAT pick-up and friendliness and efficiency of Courier) 4	Your Courier Services i.e. Times of Courier pick-up, responses to STAT pick-up and friendliness and efficiency of Courier) 5
RML's billing department's accuracy of billing, and response to any questions (i.e. response to issues and the customer service received)	RML's billing department's accuracy of billing, and response to any questions (i.e. response to issues and the customer service received) 1	RML's billing department's accuracy of billing, and response to any questions (i.e. response to issues and the customer service received) 2	RML's billing department's accuracy of billing, and response to any questions (i.e. response to issues and the customer service received) 3	RML's billing department's accuracy of billing, and response to any questions (i.e. response to issues and the customer service received) 4	RML's billing department's accuracy of billing, and response to any questions (i.e. response to issues and the customer service received) 5
RML's availability of pathologists. (i.e. timeliness of pathology reports ease of contacting a Pathologist, friendliness and efficiency of support staff)	RML's availability of pathologists. (i.e. timeliness of pathology reports ease of contacting a Pathologist, friendliness and efficiency of support staff) 1	RML's availability of pathologists. (i.e. timeliness of pathology reports ease of contacting a Pathologist, friendliness and efficiency of support staff) 2	RML's availability of pathologists. (i.e. timeliness of pathology reports ease of contacting a Pathologist, friendliness and efficiency of support staff) 3	RML's availability of pathologists. (i.e. timeliness of pathology reports ease of contacting a Pathologist, friendliness and efficiency of support staff) 4	RML's availability of pathologists. (i.e. timeliness of pathology reports ease of contacting a Pathologist, friendliness and efficiency of support staff) 5
Supply ordering and distribution from RML(i.e. ease of ordering and accuracy of filled order, promptness of delivery)	Supply ordering and distribution from RML(i.e. ease of ordering and accuracy of filled order, promptness of delivery) 1	Supply ordering and distribution from RML(i.e. ease of ordering and accuracy of filled order, promptness of delivery) 2	Supply ordering and distribution from RML(i.e. ease of ordering and accuracy of filled order, promptness of delivery) 3	Supply ordering and distribution from RML(i.e. ease of ordering and accuracy of filled order, promptness of delivery) 4	Supply ordering and distribution from RML(i.e. ease of ordering and accuracy of filled order, promptness of delivery) 5

Client Services Department (i.e. Calling into RML for information)

Client Services Department (i.e. Calling into RML for information) 1

Client Services Department (i.e. Calling into RML for information) 2

Client Services Department (i.e. Calling into RML for information) 3

Client Services Department (i.e. Calling into RML for information) 4

Client Services Department (i.e. Calling into RML for information) 5

RML's IT Services. Offerings of our IT/Technical Department(i.e. Special reports, remote printing, interfaces, LabWorks, technical support

RML's IT Services. Offerings of our IT/Technical Department(i.e. Special reports, remote printing, interfaces, LabWorks, technical support 1

RML's IT Services. Offerings of our IT/Technical Department(i.e. Special reports, remote printing, interfaces, LabWorks, technical support 2

RML's IT Services. Offerings of our IT/Technical Department(i.e. Special reports, remote printing, interfaces, LabWorks, technical support 3

RML's IT Services. Offerings of our IT/Technical Department(i.e. Special reports, remote printing, interfaces, LabWorks, technical support 4

RML's IT Services. Offerings of our IT/Technical Department(i.e. Special reports, remote printing, interfaces, LabWorks, technical support 5

RML's Account Representative (i.e. knowledge, effectiveness, amount of time spent with you.)

RML's Account Representative (i.e. knowledge, effectiveness, amount of time spent with you.) 1

RML's Account Representative (i.e. knowledge, effectiveness, amount of time spent with you.) 2

RML's Account Representative (i.e. knowledge, effectiveness, amount of time spent with you.) 3

RML's Account Representative (i.e. knowledge, effectiveness, amount of time spent with you.) 4

RML's Account Representative (i.e. knowledge, effectiveness, amount of time spent with you.) 5

Our Patient Service Centers and phlebotomy services for your patients. (i.e. locations, hours of service, customer service)

Our Patient Service Centers and phlebotomy services for your patients. (i.e. locations, hours of service, customer service) 1

Our Patient Service Centers and phlebotomy services for your patients. (i.e. locations, hours of service, customer service) 2

Our Patient Service Centers and phlebotomy services for your patients. (i.e. locations, hours of service, customer service) 3

Our Patient Service Centers and phlebotomy services for your patients. (i.e. locations, hours of service, customer service) 4

Our Patient Service Centers and phlebotomy services for your patients. (i.e. locations, hours of service, customer service) 5

Your Courier Services i.e. Times of Courier pick-up, responses to STAT pick-up and friendliness and efficiency of Courier)

Your Courier Services i.e. Times of Courier pick-up, responses to STAT pick-up and friendliness and efficiency of Courier) 1

Your Courier Services i.e. Times of Courier pick-up, responses to STAT pick-up and friendliness and efficiency of Courier) 2

Your Courier Services i.e. Times of Courier pick-up, responses to STAT pick-up and friendliness and efficiency of Courier) 3

Your Courier Services i.e. Times of Courier pick-up, responses to STAT pick-up and friendliness and efficiency of Courier) 4

Your Courier Services i.e. Times of Courier pick-up, responses to STAT pick-up and friendliness and efficiency of Courier) 5

RML's billing department's accuracy of billing, and response to any questions (i.e. response to issues and the customer service received)

RML's billing department's accuracy of billing, and response to any questions (i.e. response to issues and the customer service received) 1

RML's billing department's accuracy of billing, and response to any questions (i.e. response to issues and the customer service received) 2

RML's billing department's accuracy of billing, and response to any questions (i.e. response to issues and the customer service received) 3

RML's billing department's accuracy of billing, and response to any questions (i.e. response to issues and the customer service received) 4

RML's billing department's accuracy of billing, and response to any questions (i.e. response to issues and the customer service received) 5

RML's availability of pathologists. (i.e. timeliness of pathology reports ease of contacting a Pathologist, friendliness and efficiency of support staff)

RML's availability of pathologists. (i.e. timeliness of pathology reports ease of contacting a Pathologist, friendliness and efficiency of support staff) 1

RML's availability of pathologists. (i.e. timeliness of pathology reports ease of contacting a Pathologist, friendliness and efficiency of support staff) 2

RML's availability of pathologists. (i.e. timeliness of pathology reports ease of contacting a Pathologist, friendliness and efficiency of support staff) 3

RML's availability of pathologists. (i.e. timeliness of pathology reports ease of contacting a Pathologist, friendliness and efficiency of support staff) 4

RML's availability of pathologists. (i.e. timeliness of pathology reports ease of contacting a Pathologist, friendliness and efficiency of support staff) 5

Supply ordering and distribution from RML(i.e. ease of ordering and accuracy of filled order, promptness of delivery)

Supply ordering and distribution from RML(i.e. ease of ordering and accuracy of filled order, promptness of delivery) 1

Supply ordering and distribution from RML(i.e. ease of ordering and accuracy of filled order, promptness of delivery) 2

Supply ordering and distribution from RML(i.e. ease of ordering and accuracy of filled order, promptness of delivery) 3

Supply ordering and distribution from RML(i.e. ease of ordering and accuracy of filled order, promptness of delivery) 4

Supply ordering and distribution from RML(i.e. ease of ordering and accuracy of filled order, promptness of delivery) 5

Question Title

* 2. What resources do you use for information on the various tests offered by RML?

Online Test Directory

LabWorks

N/A

Question Title

* 3. Do you find our website helpful and easy to use? (www.RMLonline.com)

Yes

Please let us know how we can make it more user friendly

Question Title

* 4. Would you recommend RML to another healthcare provider, your family, and/or your friends?

Yes

Question Title

* 5. If you would like to be contacted, please enter your Client Code and that is all the information we need. If you don't know your Client code, please provide full client name and address.

Name

Client Code / Company Name

Address

City

State

ZIP Code

Email Address

Phone Number

Question Title

* 1. Please let us know how satisfied are you with RML's services. Rate your experience with Regional Medical Laboratory (RML) as it relates to the following: Use the Rating Scale of 1-5. The Least satisfied being 1 to Extremely satisfied being 5.

Question Title

* 2. What resources do you use for information on the various tests offered by RML?

Question Title

* 3. Do you find our website helpful and easy to use? (www.RMLonline.com)

Question Title

* 4. Would you recommend RML to another healthcare provider, your family, and/or your friends?

Question Title

* 5. If you would like to be contacted, please enter your Client Code and that is all the information we need. If you don't know your Client code, please provide full client name and address.