North Lake County Public Library Survey

Please take a moment to answer this anonymous survey about the library.  All questions are optional.

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* 1. On average, how often do you visit the library?  Do not include attendance at non-library sponsored events.

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* 2. How would you rate the following library services?

  Excellent Good Fair Poor Don't know/Not applicable
Customer service
Collection (books, DVDs, music, newspapers, etc.)
Programs (classes, story times, etc.)
Online services (website, catalog, Freegal, Flipster, etc.)
ILL (Inter-library loan)
Library policies
Computers and printer
Internet access
Building
Hours of operation
Partners system (placing holds and receiving materials from other libraries)
Overall, how would you rate the library?

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* 3. What are the three most important library services to you?

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* 4. If you have not visited the library in the last year, which of the following reasons describe why?

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* 5. We strive to provide excellent customer service.  Tell us about the service you received on your last visit.

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* 6. How do you find out about what is happening at the library?

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* 7. How important is the library as a community service?

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* 8. The library is planning a renovation to add additional library space without expanding the size of the building.  There will be more seating areas, the children's area will be larger, there will be a permanent Maker-space, and the library will have a more open feel.  Once the renovation is complete how often do you think you will visit the library?

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* 9. Please list any additions or changes you feel the library should make to its collection, services and programs.

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* 10. Your age group

0 of 10 answered
 

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