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Thank you for being a patient of Prime Care Family Health Team. We are very interested in your feedback on our services, which will help us achieve our goal of providing patient-centred, high quality, integrated and accessible care.  
 
Please take a few moments of your time to complete our annual patient survey by checking or circling the most appropriate response. This survey should only take you about 10 – 15 minutes. Your responses will be kept completely confidential and will help us to improve our services and plan for the future.

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* 1. YOUR DOCTOR'S OFFICE LOCATION

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* 2. Have you seen (via video, by telephone, email or in-person) a physician or nurse practitioner in the last year? Please select all that apply:

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* 3. Approximately how many times did you visit us in person over the last year for your own medical care?

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* 4. Approximately how many times did you have a virtual visit (via video, by telephone or email) over the last year for your own medical care?

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* 5. The last time you were sick and wanted to make an appointment (via video, by telephone, email or in-person), how long did it take to see a doctor or nurse practitioner?

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* 6. Do you agree with the following statement?
The last time I needed medical care in the evening, on a weekend, or on a public holiday, it was easy to get care (via video, by telephone, email or in-person) without going to the emergency department

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* 7. Do you agree with the following statement?
I can book an appointment (via video, by telephone, email or in-person) when I need it

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* 8. Did you avoid or delay receiving care from Prime Care Family Health Team because of the COVID-19 pandemic? (Select one response)

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* 9. How would you rate your overall experience with our reception staff in the last year?

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