Microanalysis Australia Pty Ltd

Microanalysis Australia - Client Feedback Survey

At Microanalysis we are continually striving to improve our service to our clients and your feedback is vital. We appreciate your business and want to make sure we meet your expectations. The following survey will assist us to better understand how we are currently meeting your needs and areas we need to improve on.

Yours sincerely,

Debbie Hughes

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* 1. How would you rate your overall satisfaction with us?

Poor

Average

Good

Very good

Excellent

Poor

Average

Good

Very good

Excellent

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* 2. Please rate us on the following attributes:

	Very dissatisfied	Somewhat dissatisfied	Neutral	Somewhat satisfied	Very satisfied	N/A
Customer Service	Customer Service Very dissatisfied	Customer Service Somewhat dissatisfied	Customer Service Neutral	Customer Service Somewhat satisfied	Customer Service Very satisfied	Customer Service N/A
Professionalism	Professionalism Very dissatisfied	Professionalism Somewhat dissatisfied	Professionalism Neutral	Professionalism Somewhat satisfied	Professionalism Very satisfied	Professionalism N/A
Scientific expertise	Scientific expertise Very dissatisfied	Scientific expertise Somewhat dissatisfied	Scientific expertise Neutral	Scientific expertise Somewhat satisfied	Scientific expertise Very satisfied	Scientific expertise N/A
Price	Price Very dissatisfied	Price Somewhat dissatisfied	Price Neutral	Price Somewhat satisfied	Price Very satisfied	Price N/A
Quality of reports	Quality of reports Very dissatisfied	Quality of reports Somewhat dissatisfied	Quality of reports Neutral	Quality of reports Somewhat satisfied	Quality of reports Very satisfied	Quality of reports N/A
Quality of the analysis	Quality of the analysis Very dissatisfied	Quality of the analysis Somewhat dissatisfied	Quality of the analysis Neutral	Quality of the analysis Somewhat satisfied	Quality of the analysis Very satisfied	Quality of the analysis N/A
Turn around time	Turn around time Very dissatisfied	Turn around time Somewhat dissatisfied	Turn around time Neutral	Turn around time Somewhat satisfied	Turn around time Very satisfied	Turn around time N/A

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* 3. Which of our services do you use?

SEM EDS

XRD

Particle Size Distribution

Particle Counting

Corrosivity Testing

Dangerous Goods Testing

Petrographic Analysis

GC-MS

Solarius SolarScan

Research

Consultancy

Other (please specify)

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* 4. How likely are you to recommend Microanalysis to a friend/colleague?

very unlikely

unlikely

maybe

likely

very likely

very unlikely

unlikely

maybe

likely

very likely

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* 5. How likely are to you to continue using our services?

very unlikely

unlikely

maybe

likely

very likely

very unlikely

unlikely

maybe

likely

very likely

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* 6. General Feedback
(i.e. are there any aspects of our service/business you feel we do particularly well or could improve on?)

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* 7. Do you subscribe to our MacroNews Newsletter?

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* 8. Contact Details (optional)

Name

Company

Email Address

Phone Number

Question Title

* 1. How would you rate your overall satisfaction with us?

Question Title

* 2. Please rate us on the following attributes:

Question Title

* 3. Which of our services do you use?

Question Title

* 4. How likely are you to recommend Microanalysis to a friend/colleague?

Question Title

* 5. How likely are to you to continue using our services?

Question Title

* 6. General Feedback (i.e. are there any aspects of our service/business you feel we do particularly well or could improve on?)

Question Title

* 7. Do you subscribe to our MacroNews Newsletter?

Question Title

* 8. Contact Details (optional)

* 6. General Feedback
(i.e. are there any aspects of our service/business you feel we do particularly well or could improve on?)