Townsville Patient Reported Experience Measures Survey

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* 1. What was the date of your admission?

Please select the date you were admitted

Date

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* 2. Which ward were you in during your admission?

Surgical Ward (LEVEL 3)

Medical Ward (LEVEL 4)

Allied Health / Rehabilitation Unit (LEVEL 4)

Orthopaedic and Neurosurgical Ward (LEVEL 2)

Cardiac Ward (LEVEL 2)

Intensive Care Unit (LEVEL 2)

Day Surgery (MERCY CENTRE or HYDE PARK)

Day Infusions (LEVEL 2)

Endoscopy Unit (GROUND FLOOR)

Cardiac Catheter Laboratory / Day Procedure Unit (GROUND FLOOR)

Urodynamics (GROUND FLOOR)

Women's Unit (HYDE PARK)

Paediatric/Children's Unit (LEVEL 2)

Renal Unit (HYDE PARK)

Emergency Unit (GROUND FLOOR)

Allied Health / Rehabilitation Unit (GROUND FLOOR)

Sleep Investigation Unit (LEVEL 2)

I don't know.

Cardiac Rehab (GROUND FLOOR)

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* 3. What campus did you visit?

Pimlico

Hyde Park

I don't know.

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* 4. My views and concerns were listened to

Always

Mostly

Sometimes

Rarely

Never

Didn’t apply

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* 5. My individual needs were met

Always

Mostly

Sometimes

Rarely

Never

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* 6. When a need could not be met, staff explained why

Always

Mostly

Sometimes

Rarely

Never

Didn’t apply

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* 7. I felt cared for

Always

Mostly

Sometimes

Rarely

Never

Didn’t apply

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* 8. I was involved as much as I wanted in making decisions about my treatment and care

Always

Mostly

Sometimes

Rarely

Never

Didn’t apply

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* 9. As far as I could tell, the staff involved in my care communicated with each other about my treatment

Always

Mostly

Sometimes

Rarely

Never

Didn’t apply

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* 10. I received pain relief that met my needs

Always

Mostly

Sometimes

Rarely

Never

Didn’t apply

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* 11. When I was in the hospital, I felt confident in the safety of my treatment and care

Always

Mostly

Sometimes

Rarely

Never

Didn’t apply

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* 12. I experienced unexpected harm or distress as a result of my treatment or care

Yes, physical harm

Yes, emotional distress

Yes, both

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* 13. My harm or distress was discussed with me by staff

Yes

Not sure

Did not want to discuss

Not Applicable

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* 14. Please rate your experience with the hospitals pre-admission and admission process?

Very good

Good

Average

Poor

Very Poor

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* 15. Overall, the quality of the treatment and care I received was:

Very good

Good

Average

Poor

Very poor

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* 16. How likely is it that you would recommend Mater Private Hospital Townsville to a friend or colleague?

Not at all likely

Extremely likely

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* 17. Could you give some examples of why you gave that score?

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* 18. If you have scored less than a 4, would you like to be contacted by a member of the Quality and Safety team to discuss your experience? If yes, please leave your contact details below.

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* 19. Please leave any additional comments or feedback.
If there was a staff member that you would like to mention, (nursing, administration, housekeeping, food services, volunteers etc) please let us know their name and how they improved your time with us so we can thank them personally.

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* 1. What was the date of your admission?

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* 2. Which ward were you in during your admission?

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* 3. What campus did you visit?

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* 4. My views and concerns were listened to

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* 5. My individual needs were met

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* 6. When a need could not be met, staff explained why

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* 7. I felt cared for

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* 8. I was involved as much as I wanted in making decisions about my treatment and care

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* 9. As far as I could tell, the staff involved in my care communicated with each other about my treatment

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* 10. I received pain relief that met my needs

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* 11. When I was in the hospital, I felt confident in the safety of my treatment and care

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* 12. I experienced unexpected harm or distress as a result of my treatment or care

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* 13. My harm or distress was discussed with me by staff

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* 14. Please rate your experience with the hospitals pre-admission and admission process?

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* 15. Overall, the quality of the treatment and care I received was:

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* 16. How likely is it that you would recommend Mater Private Hospital Townsville to a friend or colleague?

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* 17. Could you give some examples of why you gave that score?

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* 18. If you have scored less than a 4, would you like to be contacted by a member of the Quality and Safety team to discuss your experience? If yes, please leave your contact details below.

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* 19. Please leave any additional comments or feedback.If there was a staff member that you would like to mention, (nursing, administration, housekeeping, food services, volunteers etc) please let us know their name and how they improved your time with us so we can thank them personally.

* 19. Please leave any additional comments or feedback.
If there was a staff member that you would like to mention, (nursing, administration, housekeeping, food services, volunteers etc) please let us know their name and how they improved your time with us so we can thank them personally.