CJI Connectivity Survey 2025-26 Question Title * 1. Which term best describes your current operation? (Please choose only one) Charter Owner Fractional Corporate Owner with occasional charter Question Title * 2. What size aircraft do you have in your current fleet? (Please select all that apply) Large cabin jets (more than 12 passengers) Super mid-size (9-12 passengers) Mid-size (6-8 passengers) Small jets (6 or fewer passengers) Question Title * 3. Typically, what do your passengers use in-flight connectivity for? Never Rarely Occasionally Often Almost Always Messaging (i.e. WhatsApp, Slack) and social media Messaging (i.e. WhatsApp, Slack) and social media Never Messaging (i.e. WhatsApp, Slack) and social media Rarely Messaging (i.e. WhatsApp, Slack) and social media Occasionally Messaging (i.e. WhatsApp, Slack) and social media Often Messaging (i.e. WhatsApp, Slack) and social media Almost Always Email Email Never Email Rarely Email Occasionally Email Often Email Almost Always Browsing Browsing Never Browsing Rarely Browsing Occasionally Browsing Often Browsing Almost Always Voice calls Voice calls Never Voice calls Rarely Voice calls Occasionally Voice calls Often Voice calls Almost Always Video conferencing Video conferencing Never Video conferencing Rarely Video conferencing Occasionally Video conferencing Often Video conferencing Almost Always Business apps, cloud-based business apps Business apps, cloud-based business apps Never Business apps, cloud-based business apps Rarely Business apps, cloud-based business apps Occasionally Business apps, cloud-based business apps Often Business apps, cloud-based business apps Almost Always Video streaming Video streaming Never Video streaming Rarely Video streaming Occasionally Video streaming Often Video streaming Almost Always Gaming Gaming Never Gaming Rarely Gaming Occasionally Gaming Often Gaming Almost Always Live TV Live TV Never Live TV Rarely Live TV Occasionally Live TV Often Live TV Almost Always Trading, finance Trading, finance Never Trading, finance Rarely Trading, finance Occasionally Trading, finance Often Trading, finance Almost Always AI AI Never AI Rarely AI Occasionally AI Often AI Almost Always Other (please specify) Other (please specify) Never Other (please specify) Rarely Other (please specify) Occasionally Other (please specify) Often Other (please specify) Almost Always Question Title * 4. When thinking about in-flight connectivity, what are your passengers’ priorities for an ideal experience? (Please rank in order of priority [1 being most important and 8 being least important]) Question Title * 5. In your experience, what aspects of in-flight connectivity most frequently lead to frustrations for passengers? (Please select up to three options) High cost – It doesn’t represent value for money Unreliable equipment – It doesn’t always work when needed Inconsistent experience – It’s often interrupted or drops out Limited coverage – It doesn’t always work where we want to fly Low speeds – It can’t handle some applications Poor support – Difficult to reach anyone if things go wrong Inflexible – Costly to upgrade or change service plans Under-delivery – Performance doesn’t live up to the promise Question Title * 6. How involved are your passengers/customers in the selection of the in-flight connectivity system for your aircraft? (Please choose only one) Decisive – They make the ultimate decision Actively involved – They are part of evaluation process and influence the final choice Somewhat involved – They provide input on needs and preferences Minimally involved – They largely delegate to others Not involved – They trust our expertise Not applicable – Not involved at all Question Title * 7. Business aviation in-flight connectivity has traditionally been measured by network speed. Which of the following best reflects your view? (Please select one option) Speed alone is the right metric to measure performance and overall passenger experience. Speed is useful, but not enough on its own to indicate overall performance. Connectivity performance should be measured in real-time, using a broader set of metrics that better reflect the passenger's experience. Unsure / No strong view Question Title * 8. How would you feel about connectivity providers offering a single Quality of Experience (QoE) score – a simple indicator that shows overall in-flight performance – using AI and advanced analytics to continuously assess multiple network metrics? (Please select one option) Strongly positive Positive Neutral Negative Strongly negative Done