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Have your say on how PCH supports tenants with vulnerabilities - plus a chance to win one of 3 x £50 vouchers!!!

PCH Resident Review Survey

Our Resident Review team are scrutinising how PCH supports tenants with vulnerabilities. This could be you, someone who lives with you, a friend, neighbour, or a family member.

To help the review team understand people's experiences, we would like you to share some information that will help the review team identify areas where PCH may need to focus their support and improve our services to ensure that residents receive an equitable service.

Your feedback will give the Review team real experiences so that they can identify ways that PCH can improve their service to residents.

Don't miss the deadline - this survey will close at 11pm on Sunday 9th August, 2026.

If you would like to know more, need help completing this survey or would like to provide feedback, please feel free to call us on 0808 230 6500 or email ResidentInvolvement@pch.co.uk
What is a Vulnerability?

The Review team defines a vulnerability as:

'Any permanent or temporary impairment to your health, wellbeing or circumstances that has an impact on your ability to carry out day-to-day activities'.

We appreciate this can be defined in many ways in different situations, but have agreed on the above definition for the purpose of this review.

*If you want to know more about the PCH Resident Review, you can find more information here*
Do you identify as having a vulnerability?
Does anyone in your household identify as having a vulnerability?
Do you have responsibility for anyone with a vulnerability that does not live in your home
Do you or anyone in your household have any additional support needs that require any consideration?
Are there any things PCH might ask you to do (like responding to a call or text, or accessing something in your home) that you find challenging because of your circumstances?
Can you describe a time where you have received GREAT customer service, when your vulnerability needs have had to be considered, from PLYMOUTH COMMUNITY HOMES?
Can you describe a time where you have received NEGATIVE customer service, when your vulnerability needs have had to be considered, from PLYMOUTH COMMUNITY HOMES?
Can you describe a time where you have received GREAT customer service, when your vulnerability needs have had to be considered, from ANY OTHER SERVICE PROVIDER?
Do you feel that you receive a better quality of service from PCH, compared to PCH approved contractors, when considering your vulnerability?
Do you feel at a disadvantage when it comes to receiving an equal level of service from Plymouth Community Homes?
Do you have a MyPCH portal account?
Is all of your information, and support needs up to date on the portal?
Have you previously notified PCH of any vulnerability that you have, that may need consideration when interacting with PCH staff or contractors?
Has PCH taken this into consideration, with their interactions with you?
Does your current PCH property meet the vulnerability needs of everyone living in your household?
Has your vulnerability ever restricted your ability to interact with PCH?
Would any of the following methods of communication, improve your interaction with PCH?
Would you make use of support videos in any of the following areas?
Considering any vulnerability needs - What could PCH do better to improve the service you receive?