Confidential Survey Of ECA Business Owners/Managers

The purpose of this survey is to give constructive feedback to the City of Santa Rosa. Your responses will NEVER be revealed to anybody.

On a scale of 1-5 (5 being the best), please rate your opinion of working with the City of Santa Rosa:

Question Title

* 1. Promptness of the City of Santa Rosa Staff and their Consultants on Public Works Projects:

	Poor (1)	2.	Average (3)	4.	Excellent (5)
Projects are inspected promptly	Projects are inspected promptly Poor (1)	Projects are inspected promptly 2.	Projects are inspected promptly Average (3)	Projects are inspected promptly 4.	Projects are inspected promptly Excellent (5)	Projects are inspected promptly
Requests for clarifications on Bidding documents are answered promptly	Requests for clarifications on Bidding documents are answered promptly Poor (1)	Requests for clarifications on Bidding documents are answered promptly 2.	Requests for clarifications on Bidding documents are answered promptly Average (3)	Requests for clarifications on Bidding documents are answered promptly 4.	Requests for clarifications on Bidding documents are answered promptly Excellent (5)	Requests for clarifications on Bidding documents are answered promptly
Change Order requests are responded to promptly	Change Order requests are responded to promptly Poor (1)	Change Order requests are responded to promptly 2.	Change Order requests are responded to promptly Average (3)	Change Order requests are responded to promptly 4.	Change Order requests are responded to promptly Excellent (5)	Change Order requests are responded to promptly
Periodic payment requests are handled promptly	Periodic payment requests are handled promptly Poor (1)	Periodic payment requests are handled promptly 2.	Periodic payment requests are handled promptly Average (3)	Periodic payment requests are handled promptly 4.	Periodic payment requests are handled promptly Excellent (5)	Periodic payment requests are handled promptly
Submittal reviews are handled promptly	Submittal reviews are handled promptly Poor (1)	Submittal reviews are handled promptly 2.	Submittal reviews are handled promptly Average (3)	Submittal reviews are handled promptly 4.	Submittal reviews are handled promptly Excellent (5)	Submittal reviews are handled promptly

Other (please specify)

Question Title

* 2. Competency of the City of Santa Rosa Staff and Consultants on Public Works Projects:

	Poor (1)	2.	Average (3)	4.	Excellent (5)
Inspection of work is competent	Inspection of work is competent Poor (1)	Inspection of work is competent 2.	Inspection of work is competent Average (3)	Inspection of work is competent 4.	Inspection of work is competent Excellent (5)
Requests for clarifications are answered competently	Requests for clarifications are answered competently Poor (1)	Requests for clarifications are answered competently 2.	Requests for clarifications are answered competently Average (3)	Requests for clarifications are answered competently 4.	Requests for clarifications are answered competently Excellent (5)
Change order requests are responded to competently	Change order requests are responded to competently Poor (1)	Change order requests are responded to competently 2.	Change order requests are responded to competently Average (3)	Change order requests are responded to competently 4.	Change order requests are responded to competently Excellent (5)
Progress payment reviews are handled competently	Progress payment reviews are handled competently Poor (1)	Progress payment reviews are handled competently 2.	Progress payment reviews are handled competently Average (3)	Progress payment reviews are handled competently 4.	Progress payment reviews are handled competently Excellent (5)
Submittal review is competent	Submittal review is competent Poor (1)	Submittal review is competent 2.	Submittal review is competent Average (3)	Submittal review is competent 4.	Submittal review is competent Excellent (5)

Other (please specify)

Question Title

* 3. Bid Document Accuracy for the City of Santa Rosa Staff and their Consultants on Public Works Projects:

	Poor (1)	2.	Average (3)	4.	Excellent (5)
Plans and specs are accurate	Plans and specs are accurate Poor (1)	Plans and specs are accurate 2.	Plans and specs are accurate Average (3)	Plans and specs are accurate 4.	Plans and specs are accurate Excellent (5)
Referenced drawing standards are accurate	Referenced drawing standards are accurate Poor (1)	Referenced drawing standards are accurate 2.	Referenced drawing standards are accurate Average (3)	Referenced drawing standards are accurate 4.	Referenced drawing standards are accurate Excellent (5)
Referenced specified materials are accurate	Referenced specified materials are accurate Poor (1)	Referenced specified materials are accurate 2.	Referenced specified materials are accurate Average (3)	Referenced specified materials are accurate 4.	Referenced specified materials are accurate Excellent (5)
Specifications are accurate in allowing “or-equals” to be submitted	Specifications are accurate in allowing “or-equals” to be submitted Poor (1)	Specifications are accurate in allowing “or-equals” to be submitted 2.	Specifications are accurate in allowing “or-equals” to be submitted Average (3)	Specifications are accurate in allowing “or-equals” to be submitted 4.	Specifications are accurate in allowing “or-equals” to be submitted Excellent (5)
Insurance requirements are accurate on the projects	Insurance requirements are accurate on the projects Poor (1)	Insurance requirements are accurate on the projects 2.	Insurance requirements are accurate on the projects Average (3)	Insurance requirements are accurate on the projects 4.	Insurance requirements are accurate on the projects Excellent (5)
Closeout procedures are accurate	Closeout procedures are accurate Poor (1)	Closeout procedures are accurate 2.	Closeout procedures are accurate Average (3)	Closeout procedures are accurate 4.	Closeout procedures are accurate Excellent (5)

Other (please specify)

Question Title

* 4. City of Santa Rosa Staff and their Consultants Experience Ranking on Public Works:

	Poor (1)	2.	Average (3)	4.	Excellent (5)
City of Santa Rosa Staff have the experience to make proper decisions on our projects	City of Santa Rosa Staff have the experience to make proper decisions on our projects Poor (1)	City of Santa Rosa Staff have the experience to make proper decisions on our projects 2.	City of Santa Rosa Staff have the experience to make proper decisions on our projects Average (3)	City of Santa Rosa Staff have the experience to make proper decisions on our projects 4.	City of Santa Rosa Staff have the experience to make proper decisions on our projects Excellent (5)
City of Santa Rosa Consultants have the experience to make proper decisions on our projects	City of Santa Rosa Consultants have the experience to make proper decisions on our projects Poor (1)	City of Santa Rosa Consultants have the experience to make proper decisions on our projects 2.	City of Santa Rosa Consultants have the experience to make proper decisions on our projects Average (3)	City of Santa Rosa Consultants have the experience to make proper decisions on our projects 4.	City of Santa Rosa Consultants have the experience to make proper decisions on our projects Excellent (5)
The City of Santa Rosa Staff trust our firm’s experience and allow us to do our work without much interference	The City of Santa Rosa Staff trust our firm’s experience and allow us to do our work without much interference Poor (1)	The City of Santa Rosa Staff trust our firm’s experience and allow us to do our work without much interference 2.	The City of Santa Rosa Staff trust our firm’s experience and allow us to do our work without much interference Average (3)	The City of Santa Rosa Staff trust our firm’s experience and allow us to do our work without much interference 4.	The City of Santa Rosa Staff trust our firm’s experience and allow us to do our work without much interference Excellent (5)
The City of Santa Rosa Consultants trust our firm’s experience and allow us to do our work without much interference	The City of Santa Rosa Consultants trust our firm’s experience and allow us to do our work without much interference Poor (1)	The City of Santa Rosa Consultants trust our firm’s experience and allow us to do our work without much interference 2.	The City of Santa Rosa Consultants trust our firm’s experience and allow us to do our work without much interference Average (3)	The City of Santa Rosa Consultants trust our firm’s experience and allow us to do our work without much interference 4.	The City of Santa Rosa Consultants trust our firm’s experience and allow us to do our work without much interference Excellent (5)
Our confidence in the City of Santa Rosa Staff is very high	Our confidence in the City of Santa Rosa Staff is very high Poor (1)	Our confidence in the City of Santa Rosa Staff is very high 2.	Our confidence in the City of Santa Rosa Staff is very high Average (3)	Our confidence in the City of Santa Rosa Staff is very high 4.	Our confidence in the City of Santa Rosa Staff is very high Excellent (5)
Our confidence in the City of Santa Rosa’s Consultants is very high	Our confidence in the City of Santa Rosa’s Consultants is very high Poor (1)	Our confidence in the City of Santa Rosa’s Consultants is very high 2.	Our confidence in the City of Santa Rosa’s Consultants is very high Average (3)	Our confidence in the City of Santa Rosa’s Consultants is very high 4.	Our confidence in the City of Santa Rosa’s Consultants is very high Excellent (5)

Other (please specify)

Question Title

* 5. Does the City of Santa Rosa’s Staff and Consultants Handling of Public Works Projects Add Costs in Our Bids?

	Poor (1)	2.	Average (3)	4.	Excellent (5)
Bidding work on Public Works Projects in the City of Santa Rosa is more expensive for us to perform than the same work in other Cities	Bidding work on Public Works Projects in the City of Santa Rosa is more expensive for us to perform than the same work in other Cities Poor (1)	Bidding work on Public Works Projects in the City of Santa Rosa is more expensive for us to perform than the same work in other Cities 2.	Bidding work on Public Works Projects in the City of Santa Rosa is more expensive for us to perform than the same work in other Cities Average (3)	Bidding work on Public Works Projects in the City of Santa Rosa is more expensive for us to perform than the same work in other Cities 4.	Bidding work on Public Works Projects in the City of Santa Rosa is more expensive for us to perform than the same work in other Cities Excellent (5)
We are likely to bid Public Works Projects Put out to bid by the City of Santa Rosa	We are likely to bid Public Works Projects Put out to bid by the City of Santa Rosa Poor (1)	We are likely to bid Public Works Projects Put out to bid by the City of Santa Rosa 2.	We are likely to bid Public Works Projects Put out to bid by the City of Santa Rosa Average (3)	We are likely to bid Public Works Projects Put out to bid by the City of Santa Rosa 4.	We are likely to bid Public Works Projects Put out to bid by the City of Santa Rosa Excellent (5)

Other (please specify)