TCO Client Satisfaction Survey

Please note that:

a) If you provide your contact information at the end of the survey, you will be entered to win 1 of 5 $20 VISA gift cards. Drawing to be held on January 20, 2020.

b) Your participation is voluntary. You do not have to participate in this survey if you don’t want to.

c) Your responses are anonymous and confidential.

d) Your answers will not affect your ability to access services with Thrive Central Oregon.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
I felt heard during my interaction with Thrive staff	I felt heard during my interaction with Thrive staff Strongly Agree	I felt heard during my interaction with Thrive staff Agree	I felt heard during my interaction with Thrive staff Neutral	I felt heard during my interaction with Thrive staff Disagree	I felt heard during my interaction with Thrive staff Strongly Disagree	I felt heard during my interaction with Thrive staff N/A
Thrive staff were polite & respectful during my interaction	Thrive staff were polite & respectful during my interaction Strongly Agree	Thrive staff were polite & respectful during my interaction Agree	Thrive staff were polite & respectful during my interaction Neutral	Thrive staff were polite & respectful during my interaction Disagree	Thrive staff were polite & respectful during my interaction Strongly Disagree	Thrive staff were polite & respectful during my interaction N/A
My questions were answered	My questions were answered Strongly Agree	My questions were answered Agree	My questions were answered Neutral	My questions were answered Disagree	My questions were answered Strongly Disagree	My questions were answered N/A
I was able to connect with needed resources or information	I was able to connect with needed resources or information Strongly Agree	I was able to connect with needed resources or information Agree	I was able to connect with needed resources or information Neutral	I was able to connect with needed resources or information Disagree	I was able to connect with needed resources or information Strongly Disagree	I was able to connect with needed resources or information N/A
I left with a better understanding of what my options were	I left with a better understanding of what my options were Strongly Agree	I left with a better understanding of what my options were Agree	I left with a better understanding of what my options were Neutral	I left with a better understanding of what my options were Disagree	I left with a better understanding of what my options were Strongly Disagree	I left with a better understanding of what my options were N/A
I better understand how to access community resources on my own	I better understand how to access community resources on my own Strongly Agree	I better understand how to access community resources on my own Agree	I better understand how to access community resources on my own Neutral	I better understand how to access community resources on my own Disagree	I better understand how to access community resources on my own Strongly Disagree	I better understand how to access community resources on my own N/A
If you came to TCO re. housing: I received increased access to housing/ housing stability	If you came to TCO re. housing: I received increased access to housing/ housing stability Strongly Agree	If you came to TCO re. housing: I received increased access to housing/ housing stability Agree	If you came to TCO re. housing: I received increased access to housing/ housing stability Neutral	If you came to TCO re. housing: I received increased access to housing/ housing stability Disagree	If you came to TCO re. housing: I received increased access to housing/ housing stability Strongly Disagree	If you came to TCO re. housing: I received increased access to housing/ housing stability N/A
The times and locations of Thrive services were easy for me to access	The times and locations of Thrive services were easy for me to access Strongly Agree	The times and locations of Thrive services were easy for me to access Agree	The times and locations of Thrive services were easy for me to access Neutral	The times and locations of Thrive services were easy for me to access Disagree	The times and locations of Thrive services were easy for me to access Strongly Disagree	The times and locations of Thrive services were easy for me to access N/A
I would utilize Thrive services again/refer others to them for assistance	I would utilize Thrive services again/refer others to them for assistance Strongly Agree	I would utilize Thrive services again/refer others to them for assistance Agree	I would utilize Thrive services again/refer others to them for assistance Neutral	I would utilize Thrive services again/refer others to them for assistance Disagree	I would utilize Thrive services again/refer others to them for assistance Strongly Disagree	I would utilize Thrive services again/refer others to them for assistance N/A

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

I felt heard during my interaction with Thrive staff

I felt heard during my interaction with Thrive staff Strongly Agree

I felt heard during my interaction with Thrive staff Agree

I felt heard during my interaction with Thrive staff Neutral

I felt heard during my interaction with Thrive staff Disagree

I felt heard during my interaction with Thrive staff Strongly Disagree

I felt heard during my interaction with Thrive staff N/A

Thrive staff were polite & respectful during my interaction

Thrive staff were polite & respectful during my interaction Strongly Agree

Thrive staff were polite & respectful during my interaction Agree

Thrive staff were polite & respectful during my interaction Neutral

Thrive staff were polite & respectful during my interaction Disagree

Thrive staff were polite & respectful during my interaction Strongly Disagree

Thrive staff were polite & respectful during my interaction N/A

My questions were answered

My questions were answered Strongly Agree

My questions were answered Agree

My questions were answered Neutral

My questions were answered Disagree

My questions were answered Strongly Disagree

My questions were answered N/A

I was able to connect with needed resources or information

I was able to connect with needed resources or information Strongly Agree

I was able to connect with needed resources or information Agree

I was able to connect with needed resources or information Neutral

I was able to connect with needed resources or information Disagree

I was able to connect with needed resources or information Strongly Disagree

I was able to connect with needed resources or information N/A

I left with a better understanding of what my options were

I left with a better understanding of what my options were Strongly Agree

I left with a better understanding of what my options were Agree

I left with a better understanding of what my options were Neutral

I left with a better understanding of what my options were Disagree

I left with a better understanding of what my options were Strongly Disagree

I left with a better understanding of what my options were N/A

I better understand how to access community resources on my own

I better understand how to access community resources on my own Strongly Agree

I better understand how to access community resources on my own Agree

I better understand how to access community resources on my own Neutral

I better understand how to access community resources on my own Disagree

I better understand how to access community resources on my own Strongly Disagree

I better understand how to access community resources on my own N/A

If you came to TCO re. housing: I received increased access to housing/ housing stability

If you came to TCO re. housing: I received increased access to housing/ housing stability Strongly Agree

If you came to TCO re. housing: I received increased access to housing/ housing stability Agree

If you came to TCO re. housing: I received increased access to housing/ housing stability Neutral

If you came to TCO re. housing: I received increased access to housing/ housing stability Disagree

If you came to TCO re. housing: I received increased access to housing/ housing stability Strongly Disagree

If you came to TCO re. housing: I received increased access to housing/ housing stability N/A

The times and locations of Thrive services were easy for me to access

The times and locations of Thrive services were easy for me to access Strongly Agree

The times and locations of Thrive services were easy for me to access Agree

The times and locations of Thrive services were easy for me to access Neutral

The times and locations of Thrive services were easy for me to access Disagree

The times and locations of Thrive services were easy for me to access Strongly Disagree

The times and locations of Thrive services were easy for me to access N/A

I would utilize Thrive services again/refer others to them for assistance

I would utilize Thrive services again/refer others to them for assistance Strongly Agree

I would utilize Thrive services again/refer others to them for assistance Agree

I would utilize Thrive services again/refer others to them for assistance Neutral

I would utilize Thrive services again/refer others to them for assistance Disagree

I would utilize Thrive services again/refer others to them for assistance Strongly Disagree

I would utilize Thrive services again/refer others to them for assistance N/A

TCO Client Satisfaction Survey

Introduction

Question Title

* 1. Please rate the following:

Question Title

* 2. Do you have a suggestion about how we could do things better?

Question Title

* 3. Any other comments?

Question Title

* 4. If you would like to be entered into a raffle for 1 of 5 $20 VISA gift cards, please include your contact number or email below.
This information will only be used to contact you in the event that you win the raffle on Jan 20, 2020.

Question Title

* 1. Please rate the following:

Question Title

* 2. Do you have a suggestion about how we could do things better?

Question Title

* 3. Any other comments?

Question Title

* 4. If you would like to be entered into a raffle for 1 of 5 $20 VISA gift cards, please include your contact number or email below. *This information will only be used to contact you in the event that you win the raffle on Jan 20, 2020.*

* 4. If you would like to be entered into a raffle for 1 of 5 $20 VISA gift cards, please include your contact number or email below.
This information will only be used to contact you in the event that you win the raffle on Jan 20, 2020.